I will try to explain how I understand the hard problem of consciousness. It is several problems rolled into one. It is a combination of metaphysics, logic and epistemology.
I will start with the word physical and look at its antonyms:
-mental, psychological; having to do with the mind viewed as distinct from body.
Now if you understand viewed as metaphysical you get a non-physical/materialistic metaphysics, but if you consider it within metaphysical physicalism/materialism there is another way of looking at the word viewed. If all we know, is empirical, then is the only form of experiences you have tied to the five senses or more precisely - are all your experiences external sensory experiences?
It is very simply and it has to do with these 2 different meanings of see - see as see/observe/look and see as understand/makes sense.
The short, brutal version is this - can you tell us what the meaning of a no looks like? I could ask you to observe, describe and point to e.g. a cat, but you can't observe, describe and point to a no.
Now this is a part of it and connects to this:
These questions include, but are not limited to, whether being conscious could be wholly described in physical terms, such as the aggregation of neural processes in the brain. If consciousness cannot be explained exclusively by physical events, it must transcend the capabilities of physical systems and require an explanation of nonphysical means.
http://en.wikipedia.org/wiki/Hard_problem_of_consciousness
Now if you accept physicalism/materialism and think you can explain everything through observation, then I simply ask you to describe the observation of a no. In other words some of the dualists/idealists use a "trick" - they know that you can't explain all words by pointing to what the word is about. They know that you only understand the meaning of such words as no first person and they then "cheat". There are words we can't understand through observation, therefore they are not physical.
What, they don't get, is that consciousness is epiphenomenal and supervenes on the brain, but what they get right is that you can't explain everything through observation. Here are two absurd examples:
The universe is what we observe as incoming light. Answer: No!
I only accept non-subjective observation. Answer: That sentence is not a case of non-subjective observation.
So if you roll metaphysics, logic and epistemology into one "nice, fuzzy" feeling of - "I can explain all of reality using objective/external sensory observation, logic, reason AND explain it with correct evidence/truth/proof AND so on"; then all I do is answer no
Within a metaphysically physical reality/universe/everything you can't explain everything with observation as seeing. In philosophical terms if you are a physicalist/materialist, you can't explain it only using observation, because you can't see how you make sense of your life and that is not objective. It has an irreducible subjective epistemology and no, it is not metaphysics/ontology. I.e. only you can know how to make sense of your life in the end, though there might be inter-subjective overlaps with other humans.
What always happens here is that someone will mix metaphysics, logic and epistemology into the following:
Everything is physical, therefore everything can be explain through observation. Answer: That depends on what you mean by observation?!! And as always we shift to logic, epistemology and meta-ethics.
With regards