Buzzwords: Thumbs Up and Thumbs Down

Nope, sorry, that word has no business in the English language. :D

~~ Paul

At Home Depot this weekend, my cashier had a big white button the said "I am Empowered" on it. It was one of the purest examples of buzzword nonsense I have ever seen. :mad: The sad thing is, the idiot who thought that button was a good idea probably makes a lot more money than I do. I really felt like Home Depot corporate was insulting my intelligence.

I almost told her that she may be empowered, but she better not try to stop a thief if she sees one.

http://www.internationalskeptics.com/forums/showthread.php?t=91780
 
This is a report on how Heinz have scarpered from Zimbabwe after 25 years, having been ostensibly bought out by the government owned company "Cottco":

http://news.bbc.co.uk/1/hi/business/6977109.stm

"This acquisition will add critical mass to the company while allowing the company to diversify from its traditional revenue streams and operating risks," said Pius Manamike, Cottco's company secretary.


Where do execs learn this stuff? Are there schools that teach pseudospeak?



 
That one reminds of another piece of stoopidity around at the moment.

Companies are currently often wont to describe their areas of operations as "channels".

When candidates tell me they've been working in "channel marketing", I ask which part of the Cook Strait Ferry Service they were working in.
 
Zooterkin said:
Agreed on the previous comments regarding proactive. I don't like the word, but I haven't found a good replacement for the opposite of reactive.
Sweet Jesus in a cubicle! Give me any sentence that uses proactive and I can reword it so it doesn't sound like so much postmodern bizspeak. :D

~~ Paul
 
Sweet Jesus in a cubicle! Give me any sentence that uses proactive and I can reword it so it doesn't sound like so much postmodern bizspeak. :D

~~ Paul


Or, as suggested, you could come up with a simile which performs the same duty as "pro-active", and describes the opposite to "reactive" in a business sense.


Here's an example for you:

Job ad said:
The job will require you to pro-actively sell the company's services to an established clientele.

Your turn...
 
"You will be expected to sell new stuff to existing customers."

Absolutely not!

That would indicate to prospective applicants that it is an order-taking job.

I don't need one of them and they get short shrift when I'm looking for someone to be pro-actively selling to the clientele.

(not to mention, there are no new services involved)
 
Oops, my mistake. "You will be expected to sell existing stuff to existing customers."

That doesn't leave much room for marketing to be creative, though.
 
Atheist said:
The job will require you to pro-actively sell the company's services to an established clientele.
The job will require you to actively sell the company's services to an established clientele.

Jsfisher said:
"You will be expected to sell new stuff to existing customers."

Atheist said:
That would indicate to prospective applicants that it is an order-taking job.
It would? If so, then why wouldn't you say "The job will require you to take orders for the company's services from an established clientele"? To sell means to sell actively, not just take orders.

Maybe I've missed something and the world now has reactive sellers? :D

~~ Paul
 
The occupation that dares not speak its name: Sales

We have Account Executives in most industries. They're not executives, and they don't have any accounts (don't have any accounts... yet .... when they start the job).

In my company we call them Business Development Managers.

I guess Account Executives and Business Devlopment Managers need to be pro-active. Probably if we could find some decent Sales personnel, they'd be willing to just "get out there and find a way to actively sell the company's products to existing and potential clients".

I argue with people about this wolf in alpaca's clothing all the time. Don't they realize how many CEOs and self-made entrepreneurs came up through the sales and marketing channel?
 
The following gobbledegook arrived in my daughter's end-of-summer packet from school:
We are pleased to collaborate with you in a thoughtful effort to have every child experience the intrinsic rewards of learning and the extrinsic value of becoming well educated.
I have highlighted in bold the words you should avoid.

~~ Paul
 
I put this in the Favorite Unusual Words thread in FC, then realized it also belongs here. I get weird looks when I use it because most people assume symbiotic to be more akin to parasitic, but it really is more appropriate for business use than syngergy or synergistic.


symbiotic*

*I use this in business to replace the dreaded synergies. It's much more appropriate in commerce to refer to a symbiotic relationship, rather than synergistic one, IMHO.
 
The job will require you to actively sell the company's services to an established clientele.

Nope, fails miserably as well.

It's impossible to be inactive and sell, but it's quite possible to actively sell, while being purely reactive (see below), but pro-actively selling requires you to actually make the play.

It would? If so, then why wouldn't you say "The job will require you to take orders for the company's services from an established clientele"? To sell means to sell actively, not just take orders.

Maybe I've missed something and the world now has reactive sellers? :D

~~ Paul

Well, only if you've never been into a shop in your life and bought something.

Selling, while being purely reactive is easy. Cigarette companies and Coca-Cola are the two best examples - their sales reps take orders and do merchandising, a purely reactive sales job.

A pro-active sales rep will be researching his customers' buying patterns, their business, their sales and his competitors to embark on a plan to sell more to those customers.

Have another go.
 
The occupation that dares not speak its name: Sales

We have Account Executives in most industries. They're not executives, and they don't have any accounts (don't have any accounts... yet .... when they start the job).

In my company we call them Business Development Managers.

Believe it or not, this is actually driven by the people in those jobs. Sales reps get business cards and if that card says "Sales rep" or "Consultant" it doesn't have the same ring as "Sales Manager", "Business Development Manager" or other euphemisms. Salespeople are crap artists by occupation and lifestyle (the good ones, anyway) and it's an essential sop to their egos to have "manager" on the business card. I could give you too many examples to count of people who wouldn't apply for a job which was advertised as "Sales Rep". Only last year I had a bloke applying for an excellent job with the world's #1 engineering company, but their culture is to call a spade a spade and the job title was "Sales Engineer".

This idiot turned it down for less money, working for a dodgy bucket-shop instead of an international icon, swapping unlimited career prospects for none at all, simply because he was appointed to said bucket-shop as "National Sales Manager". The entire area of the company he was national sales manager for, of course, consisting of him and him alone.

The GM of the company he turned down and I shared a few belly laughs a couple of weeks ago when he came crawling back and was told where to go.

Karma. Love it.

I guess Account Executives and Business Devlopment Managers need to be pro-active. Probably if we could find some decent Sales personnel, they'd be willing to just "get out there and find a way to actively sell the company's products to existing and potential clients".

The trouble with good salespeople is that most of them would make great Amway recruiters as well - they swallow the worst-imaginable dross and spew it out at length. I'd be surprised to find many really good salespeaople who didn't cling to at least several paranormal beliefs. They generally need to be told where to go, what to say and how to CLOSE THE FLAMING DEAL!

I argue with people about this wolf in alpaca's clothing all the time. Don't they realize how many CEOs and self-made entrepreneurs came up through the sales and marketing channel?

I'd take that bet.

Pick an entrepreneur who came up through sales *WHAT?*? Most salespeople are too rash to be good businessmen/women. Lots of them become very successful, sure, but I reckon if you look at the real top echelon - say 1-5% of CEO and entrepreneurs, you'd find a low proportion of people who started out selling.
 
What does it mean?

The job will require you to pro-actively sell the company's services to an established clientele.

Seek out and develop new sales from the existing customers customer base?

Why the limitation to existing customers?

We have an approved supplier list, but I am not aware of an approved customer list, except for items under export control.

Acting as a marketing pathfinder, you will fearlesly search for new sales opportunities in the places where we already have some sales and have looked before
?

keep ringing up the same people until they buy
?

or does it mean "promote sales by working closely with clients, identifying opportunities for further sales of our services"?

I think pro-active is meaningless here, as the reverse just sounds silly.
 
What does it mean?

Well, I've tried pretty hard to cover that:

Pro-active said:
A pro-active sales rep will be researching his customers' buying patterns, their business, their sales and his competitors to embark on a plan to sell more to those customers.

It means getting out and making it happen.

Seek out and develop new sales from the existing customers customer base?

Why the limitation to existing customers?
(bolding mine)

It wouldn't be limited to current customers, that's just an example of a job ad.

The bolded bit covers it, but at six words instead of one, you've just added 20% to the advertising cost. That's YOUR bonus that's coming out of!

or does it mean "promote sales by working closely with clients, identifying opportunities for further sales of our services"?

That's good, too, but at 15 words replacing one, your bonus cheque is looking like it might be an invoice!

I think pro-active is meaningless here, as the reverse just sounds silly.

Unpro-active?

:)
 
Well, we tend to use the terms "proactive" and "reactive" together in my company's sales and marketing. In our usage, "reactive" sales would be waiting for the client to come to us, or taking a passive stance. "Proactive" sales would be identifying the most likely clients/customers ourselves, and then getting out and selling to those customers.

Considering that sales are generally quite competitive, with several different versions of a similar product available to any client/customer, the "proactive" approach is the only one that makes much sense (unless you either have a complete monopoly, or an incredibly strong reputation and brand image) outside of a retail setting. You can't afford to sit around waiting for the clients to come to you; you have to not only get out there, but you have to convince them to buy your product instead of any competitor's product.

This, in turn, means anticipating their questions and their needs, and being prepared. Again, the "reactive" salesperson waits until a question is asked, then tries to find the answer; or waits until they find out what the client's needs are, and then tries to find a way to tailor their pitch to that need. The "proactive" salesperson has already anticipated their questions, and answers them before they are asked; and tailors each presentation in advance to the specific customer's anticipated needs.

Proactive sales pitch: appeals to the client/customer's needs directly, and answers most/all of the questions they will have. Remainder of discussion focuses more on finalizing the sale, rather than on explaining the product and answering questions. For example, the computer salesman who goes to a large company and tries to convince them to buy 100 new computers.

Reactive sales pitch: a generally generic pitch that covers the basic facts, and then is modified based on the client's feedback and responses during the presentation. Presentation is (hopefully) shorter, but much more time is spent in expanding on and explaining points not clarified in the original presentation, rather than on actually closing the sale. For example, the computer salesman who works in a computer store and sells individual units to walk-in customers for whom he has no background knowledge.

Others will have other meanings/interpretations for these terms, but for our purposes, this works quite well. And while I will admit that the words "proactive" and "reactive" get rather over-used in our company, they are also absolutely essential concepts. Chinese sales staff tend to be very, very reactive (a legacy of the previous state-owned enterprise system in China), so it is necessary to stress the difference, and push for a more proactive approach to sales and marketing.
 
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A quick note here...the terms "proactive" and "reactive" would, in my opinion, be somewhat relative. In the examples I gave above, the computer salesman who is selling to a corporate client is more proactive than the computer salesman working in a retail computer shop.

However, a salesman in a computer shop can also be proactive -- they can do research on their products in advance, they can anticipate questions and have good answers prepared, etc. Most importantly, the proactive salesperson in such a situation will not simply start describing the computer...they will start by asking questions about specifically what the customer needs, what they will be using the computer for, and then tailor their responses to that.

In my opinion, the "proactive" approach will almost always be the superior approach. However, salespeople must also be able to be "reactive", in order to handle those occasional situations where something entirely unexpected happens, and it turns out that what you have prepared is not suitable to the specific situation.

I find that with my Chinese staff, they tend to be weak (until adequately trained) in being proactive, in anticipating client needs and preparing in advance. But they are also far better at handling unexpected situations and thinking on their feet. So I'd say that ideally you'd want some sort of balance between the two.
 
In the context above what is the difference between cold calling and proactive?

Easy. Cold calling is simply contacting people who have no existing business relationship with the seller. Cold calling is usually a part of any pro-active sales job, but is only a small part, unless you're selling photocopiers or vacuum cleaners, where it's all about cold calling.
 

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