If you have to be calmed down after "yelling in their ear", then that suggests to me that you are not treating them respectfully (i.e. you are treating them like crap).
If I'm upset about something, I might yell. Most of the time I don't. But if you get me angry, then YES, the situation will escalate to that level.
Thus, wrap your brain around this and wait for it... if I call a customer service help center and I have a problem with a service, product, or any consumer item, I should expect a certain level of respect. If someone tells me "I have other customers to deal with", I am going to say "they can wait" because I feel I have a legitimate gripe at that point. If someone even goes so far as to say "I'm wasting their time" then it's on like Donkey Kong!
If I bring a complaint to someone who claims to be professional then they should be JUST THAT - professional. They should not be like someone in your fantasy world of brute and cocksure!
No. If you start with an attitude of hostility (a la your phone example) and you get repaid in kind, then that is your problem.
Well maybe in Australia, yes.
Where did you say you weren't?
Gee, I can come up with these arguments all day.
About the Occupy Melbourne morons? You will have to show me what they thought they were protesting about because nothing I heard from them made sense.
I guess I'm supposed to be a broken record tonight because I have posted this elsewhere in the forum. You will have to click my user name, pal. I'm somewhat tired right now and I keep correcting my fatigued-dyslexic typing!
Do a search here on the forum, you'll find out.
No nit picks here just my opinions. I think you are reflecting a little actually; it might be that in built hostility you seem to have and can't change.
No reflecting at all. Just recording what I observe.
Excellent! I take it from that you are going to be silent? One can only hope.
One can only wish, My new Aussie Chum!