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What's so fantastic about Apple?

Apparently the iOS apps are fantastic.

http://www.pcmag.com/article2/0,2817,2401676,00.asp

I just gave the new iPad an Editors' Choice award for large tablets, but frankly it was a foregone conclusion. The iPad doesn't get the award because of its hardware, lovely as the hardware is. It gets the award because its apps are generally better than the apps available for Android tablets.
 
I'm to take it that to you the thing that is fantastic about Apple is that one of their products is the best in its class? I don't think that is fantastic when you consider how crap the vast majority of its competitors are!
 
Darat said:
I'm to take it that to you the thing that is fantastic about Apple is that one of their products is the best in its class? I don't think that is fantastic when you consider how crap the vast majority of its competitors are!
Click to expand...

This could be the basis for a new advertizing slogan...

Apple. Slightly less crappy than the majority of our competitors.
 
I don't know what Apple can do to the next gen iPad to get me to buy one. The screen was my only real complaint but with the new display that's not an issue.

Bumps in processor speed, thickness, weight or battery life or even an HD front camera won't get me to buy.

Goodness. I may have to skip the next generation. Who will I give my money too?!
 
How is that 'difficult to use'? It's no different from regular factory warranty.
 
Fishstick said:
How is that 'difficult to use'? It's no different from regular factory warranty.
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Probably poorly worded. Seems less than useful to me after I read the conditions.

Repair or replacement coverage for:
Defects present when customer takes delivery
Claim period:
2 years (minimum) from date of delivery

What types of defect do you suppose you can demonstrate were there when you took delivery, but doesn't affect you until 1.5 years into ownership ? I guess maybe a battery issue or something, but I can't think of much else.
 
TheL8Elvis said:
Probably poorly worded. Seems less than useful to me after I read the conditions.

Repair or replacement coverage for:
Defects present when customer takes delivery
Claim period:
2 years (minimum) from date of delivery

What types of defect do you suppose you can demonstrate were there when you took delivery, but doesn't affect you until 1.5 years into ownership ? I guess maybe a battery issue or something, but I can't think of much else.
Click to expand...
That's an easy one. If, for example, it turned out that the increased heat generated inside the new iPad damaged something after extended use - like the problems that plagued the Xbox, for which Microsoft ended up extending their warranty - you should be covered since Apple has said that the device is working as intended.
 
Babbylonian said:
That's an easy one. If, for example, it turned out that the increased heat generated inside the new iPad damaged something after extended use - like the problems that plagued the Xbox, for which Microsoft ended up extending their warranty - you should be covered since Apple has said that the device is working as intended.
Click to expand...

When the first iterations of the new macbooks came out, I remember there being a heat-generation issue also due to how the heatsinks were attached to the cpu die with a generous glob of thermal paste rather than a thin layer.

Other examples could be screen discoloration, dead pixels appearing after a few months of use, fans/heatsinks not coping after extended use, batteries not holding a normal or any charge, etc..

Basically any initially-invisible defect that emerges after use:

The seller is liable for the proper performance of your purchase for a period of at least 2 years. If the purchased item becomes defective within 6 months or if, within this period, the performance of the purchased item is not what you might reasonably expect of it, it is assumed that the lack of conformity already existed at the time of purchase. This does not apply, if the seller can prove that the defect is your own fault. If the defect becomes apparent between 6 and 24 months after purchase, it is your responsibility to show that the defect or fault already existed at the time you purchased the item. You are entitled to repair or replacement of your purchase free of charge, if a defect becomes apparent through no fault of your own within a period of 2 years.
Click to expand...
 
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Fishstick said:
When the first iterations of the new macbooks came out, I remember there being a heat-generation issue also due to how the heatsinks were attached to the cpu die with a generous glob of thermal paste rather than a thin layer.

Other examples could be screen discoloration, dead pixels appearing after a few months of use, fans/heatsinks not coping after extended use, batteries not holding a normal or any charge, etc..

Basically any initially-invisible defect that emerges after use:
Click to expand...

If the defect becomes apparent between 6 and 24 months after purchase, it is your responsibility to show that the defect or fault already existed at the time you purchased the item

That's a pretty high bar for people, in my opinion. The xbox heat issues is a good example of a general type of issue that would benefit from the extra coverage in the EU.
 
And how are xbox heat issues different from hypothetical i[whatever] heat issues? If you bring in an ipad, say, after 18 months, and it is not possible to power it on despite no signs of water damage, abuse, heating, etc.. You have a very good case of getting a replacement/refund if you bring it in within 2 months of discovering the defect.
 
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Fishstick said:
And how are xbox heat issues different from hypothetical i[whatever] heat issues? If you bring in an ipad, say, after 18 months, and it is not possible to power it on despite no signs of water damage, abuse, heating, etc.. You have a very good case of getting a replacement/refund if you bring it in within 2 months of discovering the defect.
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I don't understand the highlighted part.

What I read says it is your responsibility to PROVE the defect has existed since the time you acquired the product.
 
No, the defect can occur anywhere within 24 months and the only difference is on who the onus is to prove that it's not a user-induced defect. The 2 months is so you can't claim to have 'suffered this issue for over a year', for example. You have to report the defect within 2 months of discovering it, regardless of where in the 2 year warranty period you are.
 
Fishstick said:
No, the defect can occur anywhere within 24 months and the only difference is on who the onus is to prove that it's not a user-induced defect. The 2 months is so you can't claim to have 'suffered this issue for over a year', for example. You have to report the defect within 2 months of discovering it, regardless of where in the 2 year warranty period you are.
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That's not what this link says, is it ?

http://www.apple.com/uk/legal/statutory-warranty/
 
But that's what the European consumer law says (See the ECC site, for example). Apple can say whatever they like on their site, any disputes are handled by euro consumer law which will stand by ECC directives.

If you spot a a problem that is factory-based (for example: overheating after normal use) but doesn't appear later (say, 4 months later), you have to report that you are having that issue within a two-month timeframe. Since you are under the < 6m limit, then barring any obvious abuse/misuse, it's assume it was a factory defect and a warranty replacement/refund is in order.

Should you however spot the same problem, say, 8 months (up to 2 years) after purchase, it's up to the consumer to prove that it was not caused by his or her doing (eg: no warranty seals removed, no 'modding', no abuse/obvious misuse).

The only difference between what Apple has to do now and what it did before is apply the standard EU warranty for 2 years instead of the one year - the actual warranty conditions are unchanged and are as 'difficult to use' as they have been before this change.
 
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