Some people, apparently, want that much program, for a simple job.
Scan and Fax, I would argue, doesn't actually work very well. Not if you are faxing a lot. It doesn't record where recieved faxes came from very well. It's log system is much too basic.
It can't even do something as simple as sort the fax number list by last name!!! (Who in the world sorts people by first name, anyway?!)
And, you can't even add people to the address book from the program!! You have to go into Outlook or whatever address book you are using, to add them.
And, don't get me started on its lack of telling you what its status is. WinFax has a persistent icon, in the corner, indicating what is going on. Scan and Fax only pops it up on occasion.
Did I mention that the "Scan" portion isn't even compatible with his scanner?
Etc.
I'm sure my dad has a longer list of complaints than that. I would say that "Scan and Fax" is one of the few things about Windows 7 that is rubbish. Otherwise, the operating system is very good.