Juries often rule in favor of unworthy plaintiffs. That's why lawyers file the frivolous lawsuits. If they always lost, the lawyers wouldn't bother filing them.
Even if you think the jury's verdict is wrong, that does not mean the underlying suit was frivolous. It just means you disagree, either with the jury's findings of fact or with the substantive law. Given that, even in the gateway case you say you don't know if there was a trial or not, what evidence do you have that "juries often rule in favor of unworthy plaintiffs"? There's been a lot of talk about frivolous suits since the 1980s but not a lot of evidence to back it up.
(For what it's worth, I said that the lawyers managed to convince a jury in the Gateway case. I don't actually know that. I know that they managed to get a settlement in their favor. Whether that came from a judge, jury, or pre-trial settlement, I don't know.)
So, we shouldn't really pay much attention to your account of the Gateway case: you said that it was a jury verdict, now you're saying actually you don't know. How reliable is the rest of your account likely to be.
The point is that regardless, I was not a victim of false advertising. I knew what I ordered. I got what I ordered. I thought the company provided good products, good services, and good prices, but some lawyers literally got rich by "representing my interests", and they did so at my expense.
So... you didn't opt out of the class and happily took your $5 settlement cheque?
The problem with class action lawsuits is that the reasoning goes like this:
Person A is a victim.
Person B shares some characteristic with person A.
Therefore person B is also a victim.
... this isn't how class action suits work. Person B will only be part of the class if the characteristics that they share with Person A mean that they are
by law victims. For example, suppose that a debt collector, trying to collect debts barred by the statute of limitations, sends a letter to 1,000 debtors threatening to sue them. That is a violation of the Fair Debt Collection Practices Act, and could be the subject of a class action. All 1,000 debtors would be class members, because in law, they are all victims of the violation. The 5,000 debtors who got the letter, but whose debts were not barred by SoL would not be proper members of the class and the 5,000 who did not get the letter would not be proper members.
ETA: And to answer your last question, the short answer is that it makes a whole lot of sense to use knowledgeable arbitrators.
Actually, these days, most arbitrators are lawyers of some sort and many are retired judges. Commercial arbitration increasingly resembles litigation, something that annoys businesses which use commercial arbitration. The difference, in my observation, between a panel about commercial arbitration and a panel about consumer arbitration is this: on the commercial panel the discussion is about how to make arbitration procedures more efficient, save time etc. On the consumer panel the discussion is, on the industry side, about how awful the courts are and on the consumer side about how it's impossible to vindicate claims through arbitration.
I skimmed the opinion, and I think they got it right.
There is no constitutional issue here. Class action lawsuits are not some sort of fundamental right. Congress passed a law specifically dealing with this sort of suit, and said that the agreement is perfectly legal. Indeed, it is the sort of suit that law was intended for.
Courts shouldn't make laws. I'm ok with overturning laws that violate Constitutional principles, but that isn't the case here.
No, there is not a constitutional issue here, it is a problem of statutory interpretation: Italian Colors has a right under anti-trust statutes, passed many years after the FAA, to challenge the kind of monopolistic behaviour of which it accused Amex. Italian Colors said that, in practice, it impossible for it to vindicate that right through individual arbitration because of the costs involved. The Supreme Court's answer is that
it doesn't matter if Italian Colors cannot vindicate its statutory right, provided the right still in theory exists.
This decision applies to all arbitration, not just arbitration used to bar class actions. So, for example, it clears the way for arbitration clauses that prevent
effective vindication of individual claims, provided they do not attempt to explicitly exclude or waive those claims.
I can see the arguments for and against class actions - there are serious problems with the American model of the representative, opt-out class action - mostly problems of agency (i.e. class lawyers are not properly controlled by the class members, therefore unscruplous lawyers can exploit class actions). But the FAA does not exist to deal with that problem. Class actions did not even exist when FAA was enacted. If class actions are such a problem then the appropriate thing to do is to amend the Federal Rules of Civil Procedure and change the way class actions work. Using FAA to achieve a back-door change in civil procedure is a bad idea for at least three reasons:
1. Decisions about FAA apply to individual arbitrations as well as class arbitrations
2. Using FAA does not reach class actions against government bodies, or mass torts when there is no contract between the plaintiffs and the defendants. If the problem is the class action procedure, then it is still a problem in all these cases.
3. Using FAA prevents discussion of actual issue: class actions, what they are for, what their problems are and how they actually ought to work. Hiding these issues behind arbitration clauses will not fix any of them.