Computer Weekly asked the Post Office to explain what the Capture system was, whether it was part of a pilot, how many branches used it, and how many subpostmasters were prosecuted based on data from capture, but received no answer to these questions. However, the Post Office did say that people affected by Capture errors should contact it.
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Documents reveal that there was a capture development team based in a Post Office location in London, with a Branch Focus newsletter – a weekly update for subpostmasters – in September 1995 revealing that subpostmasters were experiencing problems with the software.
The Branch Focus newsletter read: “We were aware that, as a new software, there would inevitably be faults in the programme. These faults were generally considered to be of a low category and it was our plan for these to be corrected under the terms of our 90-day warranty following initial acceptance.”