Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

Status
Not open for further replies.
arthwollipot said:
I'm being made to catch up on my mandatory training. You know - fraud, privacy, that sort of thing. The things that I've already done three times but have to renew regularly.
Click to expand...


Yep, we get the unusual round each year. However, something new this year, just had to do Human Rights training. While I'm certainly for human rights, not much I can do about it in my position. While the whistleblower number and procedures are good to know. The only way I could find out a vendor, supplier, service organization or whatever is violating human rights is for just about everyone else to know and then someone tell me.

Still, part of the program, they have to promote the policy inside the company and out. Most likely will become part of the regular round of repetitive training. Though, I've been around long enough to remember when companies not only didn't give, let alone require such training, they didn't much give a crap about the issues themselves.
 
The moment I decided I was going to get out of the Navy at 20 years and not make real effort to get promoted and stay in longer was when I was told I had to wake up the night crew at 1 in the afternoon, so dead middle of their sleep schedule, so they could take a mandatory Navy Safety Training.

The training was on the dangers of sleep deprivation.

I didn't make a word of that up.
 
JoeMorgue said:
The moment I decided I was going to get out of the Navy at 20 years and not make real effort to get promoted and stay in longer was when I was told I had to wake up the night crew at 1 in the afternoon, so dead middle of their sleep schedule, so they could take a mandatory Navy Safety Training.

The training was on the dangers of sleep deprivation.

I didn't make a word of that up.
Click to expand...

"Show don't tell" :D
 
JoeMorgue said:
The moment I decided I was going to get out of the Navy at 20 years and not make real effort to get promoted and stay in longer was when I was told I had to wake up the night crew at 1 in the afternoon, so dead middle of their sleep schedule, so they could take a mandatory Navy Safety Training.

The training was on the dangers of sleep deprivation.

I didn't make a word of that up.
Click to expand...

Ah. The old "Wake up and Take your Sleeping Pill" story that hospital patients tell.
 
Dear User,

When you ask me to please please help you with your thing, don't ignore me when I try to help you with said thing.
 
Dear User: thank you for putting in writing your request to commit an illegal fraud of a government agency. It makes it much easier on me when I can just forward that straight up the chain of command.
 
Gord_in_Toronto said:
Ah. The old "Wake up and Take your Sleeping Pill" story that hospital patients tell.
Click to expand...

Experienced that one, many times, many hospitals.

My understanding is that the nurses don't have the power to vary medication prescribed by the doctors, and must provide doses at the required intervals.

Annoying, but, there's really nothing they can do about it.
 
Faydra said:
Dear User,

When you ask me to please please help you with your thing, don't ignore me when I try to help you with said thing.
Click to expand...
I have a basic support rule: If you ask for a thing to be fixed on your computer (or software, etc.) then you will need to stay with me at your desk until it is fixed. I will need you to "test it" on completion. If I have to stay here to fix it, so do you. Oh, you have a home to go to? So do I. Siddown. It's going to be a looooooong night.
 
The Man said:
Yep, we get the unusual round each year. However, something new this year, just had to do Human Rights training. While I'm certainly for human rights, not much I can do about it in my position. While the whistleblower number and procedures are good to know. The only way I could find out a vendor, supplier, service organization or whatever is violating human rights is for just about everyone else to know and then someone tell me.

Still, part of the program, they have to promote the policy inside the company and out. Most likely will become part of the regular round of repetitive training. Though, I've been around long enough to remember when companies not only didn't give, let alone require such training, they didn't much give a crap about the issues themselves.
Click to expand...
One of the most annoying parts was that most modules were easy to breeze through because I've done them all before. One of them consisted of 14 videos, each between 3 and 6 minutes long. Each also had a transcript, which I read in a fraction of the time it took to play the video. However, unless each of the videos was completed in full, it did not count as completing the module.

So I read the transcript and just let the videos play in the background while I went on and did other things. Videos are a terrible learning tool for me.
 
arthwollipot said:
One of the most annoying parts was that most modules were easy to breeze through because I've done them all before. One of them consisted of 14 videos, each between 3 and 6 minutes long. Each also had a transcript, which I read in a fraction of the time it took to play the video. However, unless each of the videos was completed in full, it did not count as completing the module.

So I read the transcript and just let the videos play in the background while I went on and did other things. Videos are a terrible learning tool for me.
Click to expand...
Hope you never become a brain surgeon... ;)
 
Norman Alexander said:
Hope you never become a brain surgeon... ;)
Click to expand...
If it's something practical, physical, sure. But this module was titled Inclusion Program - Aboriginal and Torres Strait Islander Course and consisted of a series of testimonials. Much more easily absorbed by reading than by listening. For me, at least.
 
arthwollipot said:
If it's something practical, physical, sure. But this module was titled Inclusion Program - Aboriginal and Torres Strait Islander Course and consisted of a series of testimonials. Much more easily absorbed by reading than by listening. For me, at least.
Click to expand...
Indeed. I had to go through that "training" myself recently...for about the fifth year in a row. Could have been exactly the same video as yours!

ETA: OK, you can do my brain surgery. ;)
 
I really hate rewarding customers for kicking up a stink, but sometimes you just need to get the hell rid of them.

When will people learn that the best way to get your thing done quickly is not to spend ages on the phone arguing about how quickly something needs to be done?
 
arthwollipot said:
I really hate rewarding customers for kicking up a stink, but sometimes you just need to get the hell rid of them.

When will people learn that the best way to get your thing done quickly is not to spend ages on the phone arguing about how quickly something needs to be done?
Click to expand...
Just tell them: "If you keep talking to me long enough, it will be too late to do anything today. So perhaps next week? Or...you can hang up and let me fix it for you? So if you want to keep talking, that's fine by me. I could do with a break. Just let me get some coffee..."

ETA: My motto - Service Last.
 
Norman Alexander said:
Just tell them: "If you keep talking to me long enough, it will be too late to do anything today. So perhaps next week? Or...you can hang up and let me fix it for you? So if you want to keep talking, that's fine by me. I could do with a break. Just let me get some coffee..."

ETA: My motto - Service Last.
Click to expand...
The problem with that is that the person talking to them isn't the person actually doing the work. But the person talking to them is talking to me, who is the person actually doing the work.

We finally got the Most Important Person In The Department off the phone and I put him on the priority list. On the bottom of the priority list.
 
arthwollipot said:
One of the most annoying parts was that most modules were easy to breeze through because I've done them all before. One of them consisted of 14 videos, each between 3 and 6 minutes long. Each also had a transcript, which I read in a fraction of the time it took to play the video. However, unless each of the videos was completed in full, it did not count as completing the module.

So I read the transcript and just let the videos play in the background while I went on and did other things. Videos are a terrible learning tool for me.
Click to expand...

What I hate is when they throw in the question that wasn't in the material provided. You're like 'wait a second I don't remember that being mentioned'. If your first guess is wrong you go back and check and nope nothing about it, then you have to just take a diffrent guess at it.
 
Last week...

Them: OMG WE NEED THIS NOW NOW NOW NOW OMG OMG NOW OMG
Me: Here is a thing. Is this what you need? If not, what changes should I make? Let me know.
Them: [silence forever]

You're welcome, ********.

I won't hear from them again until they have another damn deadline, for which they'll wait until the last minute then scream at me for quick action which, again, they won't acknowledge.
 
TragicMonkey said:
Last week...

Them: OMG WE NEED THIS NOW NOW NOW NOW OMG OMG NOW OMG
Me: Here is a thing. Is this what you need? If not, what changes should I make? Let me know.
Them: [silence forever]

You're welcome, ********.

I won't hear from them again until they have another damn deadline, for which they'll wait until the last minute then scream at me for quick action which, again, they won't acknowledge.
Click to expand...

Don’t go to law school. This every single ******* day.
 
Doctors, Lawyers, and Fighter Pilots don't feel alive unless they are making someone below them jump through hoops.
 
Status
Not open for further replies.

Back
Top Bottom