Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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1. Your compliance officer has banned personal space heaters in the office. It's not my fault this rule is not enforced.
2. Even a small space heater is a power hog.
3. If you blow a fuse by plugging your illegal space heater in you are not going to the top of my priority list.

(We go through this every chilling morning.)
 
jeremyp said:
It wouldn't be quite so bad if it was just ASP, but it's not: it's ASP and FrontPage. Not only that, but the bits that are ASP and interacting with the database are devoid of prepared statements (which I have only just discovered are possible in ASP).
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Reminding me of Frontpage has just sent a shiver down my spine.
 
Wudang said:
As I've ranted before these seem to encourage the mindset of "every thing is a separate ticket". So if I hire Jack and Jill and they need to be in groups, team1, team2, accesslist1, superuserstest etc, I need a ticket for John in team1, another for John in team2, another for Jill in team1 etc. When any decent system would allow me to raise 1 ticket that would break down into multiple tasks. I know because I used to have to support such a RYO system for bank mainframes.
So the grunts typing a command to add John to team1 shine while the highly paid team lead/manager waste their time filling in web forms.
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Incidents are individual. One issue, one incident. Service Requests can be and usually are, broken down into subtasks.

I still think that the Chronicles of George should be mandatory reading for all new Tier 1 agents. I just got this into my queue:

Auto response for a departmental external facing outgoing
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JoeMorgue said:
1. Your compliance officer has banned personal space heaters in the office. It's not my fault this rule is not enforced.
2. Even a small space heater is a power hog.
3. If you blow a fuse by plugging your illegal space heater in you are not going to the top of my priority list.

(We go through this every chilling morning.)
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I'm always amazed by how ready some people are to make their workplace their very own personal home. I have encountered several...there was a lady who had so many ornaments and knickknacks it looked like a Hallmark store, there was the lady who had a TV to watch soap operas in her cubicle, there was a lady who brought in three faux-leaded-crystal table lamps to light her small cubicle, the lady who had a crock pot not for cooking but for melting wax to make candles at her desk, the lady who brought in a pretty large aquarium full of fish ("because my parrots pick them out of water at home"), the lady who stored her four best wigs on displays at her desk, and the lady who had one of those small dorm-room refrigerators delivered so she could keep her Snickers bars cool.
 
TragicMonkey said:
I'm always amazed by how ready some people are to make their workplace their very own personal home. I have encountered several...there was a lady who had so many ornaments and knickknacks it looked like a Hallmark store, there was the lady who had a TV to watch soap operas in her cubicle, there was a lady who brought in three faux-leaded-crystal table lamps to light her small cubicle, the lady who had a crock pot not for cooking but for melting wax to make candles at her desk, the lady who brought in a pretty large aquarium full of fish ("because my parrots pick them out of water at home"), the lady who stored her four best wigs on displays at her desk, and the lady who had one of those small dorm-room refrigerators delivered so she could keep her Snickers bars cool.
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Hopefully not all the same person?
 
Fridges are super common. I've seen at least a few crock pots. One woman has a countertop ice maker.
 
JoeMorgue said:
One of my biggest stressors in life is that every role I fill, every social relationship I'm in, everything thing I do is about solving problems for other people.

And that moment right there is the worst of it. That fake, phony "Have I made enough small talk to I don't feel wrong asking you for something" moments are the absolute worst. I hate those moments. The "Would just ******* hurry up and ask me what you want? You aren't my friend. You don't care about me. I know this. You know I know. I know you know I know. Why are we playing this game?"
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Are the people engaging in small talk before business, by chance from the US South? I understand it's an old time cultural habit there and thus possibly not by manipulative intent.

Of course at least once my speculations have failed from being too US-Centric, so the same could be going on here.

Sent from my SM-S901U using Tapatalk
 
Auto response for a departmental external facing outgoing
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I'm gonna try to call it.

There's a department-wide email account that external clients/partners can send to, and they want to institute an auto-response to trigger when messages to that box are received.

Sent from my SM-S901U using Tapatalk
 
What is with people not understanding how time works?! This data was run in the past for what was then the future. Some of that future is now the past. Do they think time stops so their precious metrics will work out neatly on a chart?!
 
Darat said:
Have you manged to coax her out of the cupboard yet?
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I cannot speak about that, but to judge by her reaction it'd be more "lock the originator of the idea in a cupboard and set the place on fire".
 
gnome said:
Are the people engaging in small talk before business, by chance from the US South? I understand it's an old time cultural habit there and thus possibly not by manipulative intent.
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I see it all the time, in this form:

Me: Good afternoon, Service Desk, how can I help?
Them: Hi, how are you?
*pause*
Me: I'm great, how can I help?

Some day I really, really want to reply:

Me: You don't care. How can I help?
 
I'm being made to catch up on my mandatory training. You know - fraud, privacy, that sort of thing. The things that I've already done three times but have to renew regularly.
 
Slightly OT/ I had a ****** sales job one summer and I lived for the people who treated me like a human. The guy who sat on his front porch and chatted with me for twenty minutes is still a hero in my life story thirty years down the road. So, I try to be as pleasant as possible with the people who have to deal with me on a daily basis. I do care how my IT folks are doing even as I am pissed that the printer isn’t working in our new office space. /OT
 
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