And then there are stories like this one:
https://www.lgbtqnation.com/2022/02...uber-photo-system-blocks-transgender-drivers/
Summary: Some California cities are suing Uber over issues with transgender drivers. Somehow, the issue is a system that somehow marks transgender driver ids as fraudulent.
What I object to in stories like this is that they leave out information in a deliberate attempt to make the company look bad, and to exaggerate the discrimination. I don't know the real story, because they don't give it, but reading between the lines I am guessing that Uber has some face recognition software, and face scans of transwomen keep coming up "male", and so the app flags it as fraudulent. That's a problem, but I'm also guessing that there's a way to resolve it.
Of course, that's all speculation on my part, because the story doesn't provide enough information. I suppose I'll look it up.
ETA: So, I looked it up. Basically, they have a process where people submit documentation to drive, and it checks submitted photos with government IDs that are on record, and if they don't match, they flag it as fraud. This results in people having to phone in to talk to human beings, getting put on hold, and sometimes the human beings make bad decisions that don't get it right.
It's primarily a story far too familiar in the modern age, where the basic problem is that so much is left to computers, bare bones customer service with low wage workers, and generally awful customer service that occurs when companies try to slash cost to the bone in order to be competitive. (And "be competitive" of course means paying ridiculous salraies to executives and managers, because, ya know, you just have to.)
For what it's worth, I think the lawsuit has at least some merit. I think Uber is in a situation where they are likely to discriminate against transgender people, and it seems, from the stories, that they aren't doing enough to fix the problem. On the other hand, I think there is exactly zero malicious intent by Uber. I think it's a problem of automation culture more than anti-transgender culture, but I do think they should be required to fix the problem, and reinstate, and even pay compensation to, people wrongfully frozen out of employment due to a company mistake. As long as it doesn't escalate to, "I was emotionally damaged when Uber shut me out, so me and my lawyers should get rich in order to teach them a lesson.", I have no problem with it.
I've never taken an Uber. Can a person seeking a ride specify that they want a female
cab Uber driver? I suppose, if so, that could raise some issues. I'm guessing that it is not possible to make that preference selection. I can understand why someone would want to make that specification, but allowing it is a lawsuit waiting to happen, so I'm guessing it's not possible.