From the second line paragraph in the article:
"At a time when everyone needs better information, from disease modelers and governments to people quarantined or just social distancing, we lack reliable evidence on how many people have been infected with SARS-CoV-2 or who continue to become infected. Better information is needed to guide decisions and actions of monumental significance and to monitor their impact."
I think everyone would agree.
The problem is that policy makers have to make decisions right now.
The general tone of the article is "Gee, these measures might not be best. We need better data to be sure." He's right, but they might be the best. We need better data to be sure.
What we know, with certainty, is that health care systems are already straining in the United States, and we have barely begun. That doesn't happen every year with the flu. This isn't the flu. So, we know that the best response isn't to treat it like the flu, but what is the best response? We need more data to be sure, but we can't wait for more data.
In my humble opinion, some of that data could have been gathered during the two months when it was obvious this was on the way. Pity that didn't happen.