When I signed on at the job centre a few years back, briefly in between jobs, to ensure NI credits, I often overheard desperate people begging not to be 'sanctioned' as they were unable to show they were applying for 'five jobs a day' or whatever it was, which you are obliged to register on the government Gateway webpage, which you have to log into. In reply, the civil servants were saying, ah but you could have used the one here (for which there is a queue and is grubby, nasty and you have to stand up using it) or the local library. I once used the library when my internet was down, or an internet café, which I stopped using when to my horror, I realised that users after you can surf the pages you have just been looking at, including the supposedly secure ones. It made me feel so sorry for the people who simply didn't have a laptop or a broadband contract. There was one guy on 'Benefits Britain' tv series who had been a key actor in Coronation Street. He didn't even know how to use the internet.