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Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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theprestige said:
Why not just email the excel file to you as an attachment?
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That's ultimately what she did, so we could employ our workarounds to get the data. But she didn't send it initially because for the work we're doing we need a subset of the whole data, selected by her. It's a collection of particular ICD9 and 10 diagnosis codes, not the sort of thing we'd be able to determine ourselves from the whole set.
 
TragicMonkey said:
That's ultimately what she did, so we could employ our workarounds to get the data. But she didn't send it initially because for the work we're doing we need a subset of the whole data, selected by her. It's a collection of particular ICD9 and 10 diagnosis codes, not the sort of thing we'd be able to determine ourselves from the whole set.
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ICD 9 and 10 have some quirks but it's how a lot of our data comes in along with bespoke codes from Cerner etc and we try to map it all to FHIR and SNOMED CT so they're all in one format before being loaded into a bunch of queryable DBs.
 
theprestige said:
Computing is a text-based medium. Yes, there are some end-users of some applications who just need pictures, but that's not us. It never ceases to amaze and depress me that a software developer will send a screenshot of job logs, instead of copying and pasting the logs.
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Or just a copy of the log file as an attachment. I agree. Screenshots of text data are dumb. How exactly am I supposed to search for a string or a regex pattern in an image file?
 
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theprestige said:
Or copy and paste it into a Web search so you can find the relevant Stackoverflow articles?
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If meant this as snark, you hit me with a bulls-eye. For several years before I retired, I was responsible for a LINUX-based system for aggregating all sorts of network stats and logs. Even though I had all the documentation available for the system, I usually found that Google could answer my questions more quickly than I could look up the answer.

If this was meant as a straight-forward comment, you are so right.
 
Wudang said:
ICD 9 and 10 have some quirks but it's how a lot of our data comes in along with bespoke codes from Cerner etc and we try to map it all to FHIR and SNOMED CT so they're all in one format before being loaded into a bunch of queryable DBs.
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That's not what we're doing. We're getting data out of the database but need the dx codes for the specific questions to ask. For instance we need all the applicable codes for the renal diseases that affect blood pressure so we can exclude those patients from quality measures on hypertension management. Stuff like that. Everything is great inside the EMR and its reporting databases; it's getting things out of there to fit the demands of users outside that gets tricky. Translating what they think they want to what they actually need, then providing as close to that as we actually can. It really shouldn't be fun but it kind of is!
 
CORed said:
Or just a copy of the log file as an attachment. I agree. Screenshots of text data are dumb. How exactly am I supposed to search for a string or a regex pattern in an image file?
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Sometimes that is the only option, many environments disable cut and paste between the environment and your desktop.
 
TragicMonkey said:
That's not what we're doing. We're getting data out of the database but need the dx codes for the specific questions to ask. For instance we need all the applicable codes for the renal diseases that affect blood pressure so we can exclude those patients from quality measures on hypertension management. Stuff like that. Everything is great inside the EMR and its reporting databases; it's getting things out of there to fit the demands of users outside that gets tricky. Translating what they think they want to what they actually need, then providing as close to that as we actually can. It really shouldn't be fun but it kind of is!
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It sure can be. This is what I work on https://www.discoverydataservice.org/Content/Overview.htm
 
Elvis666 said:
If meant this as snark, you hit me with a bulls-eye. For several years before I retired, I was responsible for a LINUX-based system for aggregating all sorts of network stats and logs. Even though I had all the documentation available for the system, I usually found that Google could answer my questions more quickly than I could look up the answer.

If this was meant as a straight-forward comment, you are so right.
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Crafting the proper search query is a very real and valuable skill.
 
TragicMonkey said:
That's ultimately what she did, so we could employ our workarounds to get the data. But she didn't send it initially because for the work we're doing we need a subset of the whole data, selected by her. It's a collection of particular ICD9 and 10 diagnosis codes, not the sort of thing we'd be able to determine ourselves from the whole set.
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Why didn't she upload it to OneDrive, and share the link address with you and send the password to the xls separately?
 
Norman Alexander said:
Can't see how you could miss.
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That's why I'm not nervous. On the other hand, it's a job interview, which I find difficult on a personal level anyway.

But I've been on T1 for two years now, longer than anyone else on T1 right now, so the institutional knowledge I have for our environment and procedures makes me an obvious choice.
 
And it's done. I think I did pretty well. I could see a lot of ticks in boxes and a lot of notes being taken. I think I hit most of the keywords that they wanted.

Now it's all over but the waiting.
 
arthwollipot said:
And it's done. I think I did pretty well. I could see a lot of ticks in boxes and a lot of notes being taken. I think I hit most of the keywords that they wanted.

Now it's all over but the waiting.
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You might as well relax because the time will pass anyway.

Well done, old beast. Hope you get it.
 
Orphia Nay said:
You might as well relax because the time will pass anyway.
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Yep, all the anxiety is pretty much gone now. I can't change the outcome, so there's no point in worrying.

Orphia Nay said:
Well done, old beast. Hope you get it.
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Thanks. So do I.

Norman Alexander said:
Just don't start counting the extra lolly in the pay-packet until you actually get it. ;)
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Oh believe me, I'm not anticipating anything. But you can bet your ass I'll be getting myself a little something something to celebrate if I do get it.
 
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