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Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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After how many years, you're still helping end users adjust to OS upgrades? Move on out, man. Move on up.

Is that IT people's fault? There's a never-ending supply of OS upgrades.

Tell us about what you do if you want to really brag instead of humble-brag. :)
 
Then she said "can you write that down", I said just type it into Google, 'oh I can never follow that I'm not (Joe have you had your blood pressure tablet and tranquilizer..) a technical person".


When I gave computer instructions to my mother, she had to write down "hold Ctrl to select multiple things".
 
Customer: Can you make this change right away?
Me: Sorry - code freeze for the holidays, come back in January.

Customer #2: Really need this change, please
Me: Sorry - code freeze for the holidays, come back in January.


My Entire Team: Yay, we can finally get stuff DONE!
 
Omfg.

Us: "When you send us the list of ten thousand codes could you please put it in Excel? Then we can just copy/paste into the code."
Them: "Sure thing!"

They sent an Excel spreadsheet. Inside was a single JPEG screenshot of ten thousand plus codes.
 
Omfg.

Us: "When you send us the list of ten thousand codes could you please put it in Excel? Then we can just copy/paste into the code."
Them: "Sure thing!"

They sent an Excel spreadsheet. Inside was a single JPEG screenshot of ten thousand plus codes.

I feel so evil for laughing so hard at this.
 
Computing is a text-based medium. Yes, there are some end-users of some applications who just need pictures, but that's not us. It never ceases to amaze and depress me that a software developer will send a screenshot of job logs, instead of copying and pasting the logs.
 
Omfg.

Us: "When you send us the list of ten thousand codes could you please put it in Excel? Then we can just copy/paste into the code."
Them: "Sure thing!"

They sent an Excel spreadsheet. Inside was a single JPEG screenshot of ten thousand plus codes.

You should have shotguns for that kind of deal.
 
Oh, it's even worse than I thought. The original data? Was in an Excel spreadsheet. She scrolled through it, taking screenshots as she went, pasting them into another Excel spreadsheet. It wasn't just one big JPEG like I thought, it's dozens. She carefully lined them up when she pasted them. For neatness.
 
Omfg.

Us: "When you send us the list of ten thousand codes could you please put it in Excel? Then we can just copy/paste into the code."
Them: "Sure thing!"

They sent an Excel spreadsheet. Inside was a single JPEG screenshot of ten thousand plus codes.
Had that done to us once but it was a Word doc.

Sent a reply with: (1) message: cannot decode attachment (2) jpeg of page ininstruction booklet for how to do windows text cut-and-paste...as an AVI.
 
norm_normal_file_format.png
 
Oh, it's even worse than I thought. The original data? Was in an Excel spreadsheet. She scrolled through it, taking screenshots as she went, pasting them into another Excel spreadsheet. It wasn't just one big JPEG like I thought, it's dozens. She carefully lined them up when she pasted them. For neatness.

Think of all the time she spent on lining them up. :boggled:

People like that should be shot. Or at least educated as to what constitutes usable data transfers.
 
[qimg]https://imgs.xkcd.com/comics/norm_normal_file_format.png[/qimg]

I had a few of those in my time. Screenshots in Word documents, so you couldn’t easily resize them to read the tiny text. Data that was a simple text file on the original computer that was cut and pasted into a Word document in sections, losing formatting (tabs, spaces, new lines, etc.) which was important.
 
I had a few of those in my time. Screenshots in Word documents, so you couldn’t easily resize them to read the tiny text. Data that was a simple text file on the original computer that was cut and pasted into a Word document in sections, losing formatting (tabs, spaces, new lines, etc.) which was important.

Screenshots with a san-serif font that made it impossible to differentiate between lower-case l (L) and upper case i etc where either were possible: eg error codes. Data pasted into excel and being mangled as a date format or scientific notation etc. Oh yes.
 
Whew! All fixed. Turns out the perp wasn't as stupid as I thought, the source spreadsheet was Excel "protected" so she couldn't copy/paste. I just wish she'd mentioned that before she spent a day doing screenshots. Excel "protection" is useless. Exported as text, imported into new Excel file. Great protection, there, Microsoft.

Another method to crack protection is to export/import PDF into Adobe then export as Excel. Or change the .xlsx extension to .zip to get to the xml and edit the protection tag out. Half-ass security makes extra work but doesn't actually protect anything.
 
Whew! All fixed. Turns out the perp wasn't as stupid as I thought, the source spreadsheet was Excel "protected" so she couldn't copy/paste. I just wish she'd mentioned that before she spent a day doing screenshots. Excel "protection" is useless. Exported as text, imported into new Excel file. Great protection, there, Microsoft.

Another method to crack protection is to export/import PDF into Adobe then export as Excel. Or change the .xlsx extension to .zip to get to the xml and edit the protection tag out. Half-ass security makes extra work but doesn't actually protect anything.

My understanding is that the "protection" is really only meant to keep low level users from screwing up someone else's hard work. More like a sneeze guard at the salad bar than a locked safe.
 
The pain I have at work is certification bodies that send documentation as secured PDFs, so I have to print them and then scan them to create a new PDF so I can add the file properties that our IT department requires prior to upload to the company intranet. I used to use a freeware PDF unlocker, but it would produce blank pages with some PDFs. I understand that they don't want people creating fraudulent certificates from their PDFs, but it's still annoying.
 
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