I agree that denials do exist. But in my life experience of all the people I have known who were sick never have I know of one being denied treatment. Many of these people are poor. Of course this is also anecdotal and not provable. But it is not just one case I am sure it is over a hundred.
A few points on this:
1. As I said to Steve, you don't actually know if people you know have been denied, because it is entirely possible they did receive denials, they were just never charged, because patients are only allowed to be billed in certain cases, in other cases the hospital must cover the cost if a service is denied. I think this is even more likely if they were poor, because many hospitals will waive fees or have some kind of freecare program to cover patients below a certain income level, so if they are denied, it doesn't matter, because the hospital's freecare program.
2. It's entirely possible that you have known people who were denied services who didn't tell you about it. When I was young and fresh out of college, I myself was denied services several years ago by my insurance (and I have top notch insurance that, in my working experience, has a very low denial rate) and had to pay about 10K out of pocket. But my parents are well off financially, so they were able to pay this amount without a problem. I don't think I've ever told anyone I know that there was even an issue.
3. It is entirely possible you really don't know anyone who was ever denied for a service, whether they know it or not. But at the same time, how many
really sick people receiving a great deal of very costly health care do you know? On the other hand, I work at a cancer hospital, so
almost everyone I work with falls into this category.
I believe the people who work at insurance companies handling claims and pre approvals are for the most part caring individuals who are interested in making sure the claims are handled correctly.
I can't really speak to that definitively, as neither you nor I have the ability to know the minds of all insurance representatives and what their mentality is. I can tell you that I work very closely with many case workers at insurances, and some of them I have gotten to know very well, and I do know that they are caring individuals who genuinely want the best for their clients. But that doesn't mean they are all that way. And what's more, the individual case workers only have a given amount of power over the cases they handle. Sometimes the decisions come from the higher ups and the case worker can't do a thing about it no matter how much they
want to help the patient. They are constrained by what they are ordered to do.
Really, I would say that in my experience, most insurance workers are paper pushers who at least appear
indifferent to the patient one way or the other. It's just a job to them. I would apply this to many hospital workers as well, by the way, it's not exclusive to insurance reps.
One thing that really surprised me about working in healthcare is my dealings with pharmaceutical companies. These guys tend to get a lot of flak, particularly from leftists, and I'm not saying they are without their problems. But in my experience, they are much, much better to work with than insurance companies. An insurance will deny a drug, or the patient will be uninsured and unable to afford the drug, or maybe they just can't afford the copay, so we reach out to the drug company to see if they can help out. I have had overwhelmingly (though not 100%) positive experiences working with drug companies, much more so than working with insurances, and their case workers, on average (again, in my experience only) seem to me to be more genuinely concerned about the patient's welfare, and willing to work with us to try and help the patient. Also, even if they cannot help the patient for whatever reason (like the patient just doesn't qualify for their assistance program), they have been very helpful in pointing me to other resources that can help the patient.
Also, a lot of insurance work is outsourced to India these days. A huge number of the insurance workers I deal with are working in India and have pretty minimal training, they're just paper pushing worker bees who do what they're told and have little to no autonomy over decisions they make. Their personalities and whether they "care" about the patient doesn't really have any effect on anything.
I wonder if your view is also slightly skewed by the fact that you work where you deal with the problem cases. My father was a judge and because of all the criminal cases he saw I believe he thought "my walking down a dark street was much more dangerous than it really was."
I think you may think I'm promoting a view that I am not. I really have no idea how many people face insurance denials, and I make no claims as to how big a problem this is because I honestly have no idea. I certainly do believe that far, far more claims are approved than denied, that denials definitely make up a
minority of authorization requests and claims.
But the fact that they are a minority does not make them not a problem. It still costs us a lot of money each year, and I still have a lot of patients who get denied.
Remember, I did not initiate the conversation about denials in order to somehow claim that this was some staggeringly enormous problem that most patients will face in their lifetimes. I only brought up my experience with denials in response to Steve's claim that he doubts they exist.
I also have brought up denials in discussions like this when people have made the argument that universal healthcare takes the decision of what care you receive away from your doctor and puts it into the hands of the payer for your care. I point out that this already is the way it works with private insurance. They have the ultimate decision making power (with the notable exception that some services actually have state mandates which require an insurance company to provide a particular service for a particular diagnosis for a particular plan type). Which doesn't mean they are more likely than not to deny your care, only that they have that ability.
I firmly believe you would be able to get treatment regardless of your financial or pre existing situation, especially in California.
I wish I had more advice for Travis on this, but unfortunately, as I'm on the east coast, I deal with very few California patients and insurances and am not well informed on either how their Medicaid works or what resources would be available to him. I do think he'd be more likely to get treatment one way or another in California than in many other states.
The only advice I could give is to call major hosptials in California, ask for their financial counseling department, and see if they can do anything for you, and if not, see if they know of a hospital that can.
What help you can get also depends on what services you need. If you need a certain drug, there are a lot of resources available to you and more liklihood of assistance than if you need a stem cell transplant.