Ethernet Modem

[Brian]

First, before any of the other stuff below. Go to Internet Explorer. Tools ->options->connections->LAN settings and check the box Automatically Detect Settings hit apply or OK and close IE and restart it. Worth a try.

Note: For the following to be of any use you will need to know if your IP address needs to be static or dynamic. For the cable co. it's most likely dynamic, I don't know about DSL. You may want to call your provider to find out if it's supposed to be static or dynamic and if it's supposed to be static then what is it.


Try.. start->Control Panel->double click network connections. Right click on Local Area connection.-> select properties. Select Internet protocol Tcp/IP->properties.
Are the circles for Obtain an iP address and DNS server automaticaly ticked off? If they are, then you're set up for dynamic IP and DNS. If they're not, write down the numbers in those boxes and try changing them to automaticaly, couldn't hurt.

Did you remove a stand alone router from your setup when you put the new modem on?

 

[The Pig]

Thanks for that. I tried the first step, no good.

I'm not sure about dynamic/static. My ISP's online help is a waste of time and they still didn't answer my email from yesterday yet.

In LAN settings, both automatically boxes are checked already.

I've always used a USB modem. A couple of months ago I got a free wireless modem router, set it up, but could only get it working when wired through Ethernet, not wireless. I've not used it since, just used my USB modem, but I didn't change any LAN settings.

 

[joller]

Did a factory restore, no change.

The pages on my router's set-up are different, not sure how to post a screen print.

Status

Internet Connection

ADSL Link: Disconnected
PPP Login: Not Connected
Internet IP address: N/A
Internet Netmask: N/A
Internet Gateway: N/A
System Uptime: 0 Days: 0 Hours: 25 Minutes

It's a wired only modem, no WAN options. Would updating firmware be any help? No email from Linksys or Supanet (my ISP) yet.

The 'internet connection' is your WAN section.
WAN does not mean Wireless (WLAN).
What you've shown us here seems to suggest that your modem was not connected to your ISP at the time, so you wouldn't even be able to access the a website by it's IP address (and you said you could do that).

Anyway, look for DNS server IP address somewhere on the status page

 

[The Pig]

Thanks one and all for your help.

I got an email back from Supanet. I manually entered the primary and secondary DNS server adresses in my computer's LAN settings. Seems to be working fine now (as this is a skeptic's forum, I won't say touch wood).

 

[davefoc]

I have set up several high speed internet connection systems most with a wireless router and I don't remember ever having to manually enter the DNS server address.

How is the DNS server address normally obtained by a computer?

 

[stormer]

Thanks one and all for your help.

I got an email back from Supanet. I manually entered the primary and secondary DNS server adresses in my computer's LAN settings. Seems to be working fine now (as this is a skeptic's forum, I won't say touch wood).

You can also set the DNS in the router - usually in the "advance settings" page.

Unfortunately, I do not have a full firmware page for this router to tell you where to key in the IPs.

This will allow any computer that is connected to the router to get the proper DNS address when they are plugged into the network.

Going to network properties > TCP/IP Properties > Use the following DNS server addresses does the exact same thing, but sets the DNS server only on the local machine. No harm one way or the other for a desktop PC that is connected to only one network (might be for a mobile notebook that connects to multiple networks with different DNS servers though)