Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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So... they've got me doing a task that used to be done by T2 before they lost three people but they're now farming out to the T1s. It's repetitive. Extremely repetitive. A lot of copy-pasting. Right now I have to do it 63 times to clear a backlog of service requests. But at least it gets me off the phones so it's got that going for it.
 
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arthwollipot said:
So... they've got me doing a task that used to be done by T2 before they lost three people but they're now farming out to the T1s. It's repetitive. Extremely repetitive. A lot of copy-pasting. Right now I have to do it 63 times to clear a backlog of service requests. But at least it gets me off the phones so it's got that going for it.
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I've probably got it wrong, but to save going back and re-reading lots of posts I'll just ask.

Isn't T2 what you're hoping to get promoted to?

Is this just a foretaste of what is to come if the promotion goes through?
 
quadraginta said:
I've probably got it wrong, but to save going back and re-reading lots of posts I'll just ask.

Isn't T2 what you're hoping to get promoted to?

Is this just a foretaste of what is to come if the promotion goes through?
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Now that this task has been delegated to T1, it'll probably stay there, but otherwise yes.

I want the job for the career effects, not because I get to do repetitive tasks. :)
 
arthwollipot said:
So... they've got me doing a task that used to be done by T2 before they lost three people but they're now farming out to the T1s. It's repetitive. Extremely repetitive. A lot of copy-pasting. Right now I have to do it 63 times to clear a backlog of service requests. But at least it gets me off the phones so it's got that going for it.
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One word: Powershell.

If you learn how to use it you can make you life a whole let easier. But a word of caution: if you're successful, don't let the higher-ups know. Sometimes bosses are afraid of technicians who know their stuff, and if you're really unlucky you can end up automating yourself out of a job.
 
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Blue Mountain said:
One word: Powershell.

If you learn how to use it you can make you life a whole let easier. But a word of caution: if you're successful, don't let the higher-ups know. Sometimes bosses are afraid of technicians who know their stuff, and if you're really unlucky you can end up automating yourself out of a job.
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This is one of those tasks that it seems like it should be ideal for automation. But it's fine. It really needed to be done by someone, and it was mostly repetetive because IT Security helpfully sent an email out to all Resource Group Owners saying "if you need to modify your Resource Groups, submit your Resource Group Management form now". And so they did. All of them. Which created hell for us.

Now that I've got through the RGM forms, the remaining service requests are quite easy and a lot more varied.

But damn if I won't be dreaming about those RGM forms tonight.
 
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Blah. And it's done. An entire backlog of service requests that was in its 70s is now at 0. Most of those requests are now backlogging the downstream workflow...
 
erlando said:
Do it manually twice. Automate the third time.
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Well there are a couple of problems with that. First, it's an ongoing process. Inbox-outbox situation. There was just a backlog for the reasons I outlined. This morning when I came in there were nine new requests, which I will have to process. It's ongoing.

Second, I have no clue how to automate this. I'm not a programmer. If someone else were to do it, that'd be great, but it's buried right at the bottom of the list of priorities.
 
arthwollipot said:
Well there are a couple of problems with that. First, it's an ongoing process. Inbox-outbox situation. There was just a backlog for the reasons I outlined. This morning when I came in there were nine new requests, which I will have to process. It's ongoing.

Second, I have no clue how to automate this. I'm not a programmer. If someone else were to do it, that'd be great, but it's buried right at the bottom of the list of priorities.
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I understand. As a programmer my first impulse on hearing of any computer issue is to figure out how to write a solution for it. Shocking as it may seem to me, there actually are things in life more important than programming or learning how to program.
 
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