Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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Today is 18 Jul 2019 for me. The first day of next month will be 01 Aug 2019. It's unambiguous. If I have to deal with other languages and don't know the month names, or when I'm programming, I use yyyy-mm-dd, which is also unambiguous (and sorts properly, too!).

As for spelling things aloud on the phone, I like to make up my own names on the fly, usually drawn from Shakespeare, Tolkien, Harry Potter, or the subject matter being discussed. This is almost always an entertaining interaction...at least for me.

Strictly as a thought experiment I came up with a phonetic alphabet that used (mostly) the NATO alpahbet for lower case letters and the names of Canadian provinces and towns for upper case: Alberta, British Coiumbia, Charlottetown, Dawson, Edmunston, Fredericton, Gander, Halifax, Iqaluit, Jasper, Kentville, Labrador, Manitoba, Nunavut, Ontario, Prince Edward Island, Québec, Regina, Saskatchewan, Tuktoyaktuk, Unionville, Vancouver, Winnipeg, Xanadu, Yukon, Zambia.

I used Nunavut for the letter N. Because New Brunswick and Nova Scotia didn't get their provincial names on the list I chose two towns from each of them: Edmunston and Fredericton, Halifax and Kentville. The Northwest Territories and Quebec got short-changed because I couldn't find decent Canadian place names for X and Z. There's no place in Canada simply named "Xavier," although I could use it and say it's Quebec's second contribution to the list.

For T I didn't use Toronto because ... reasons :D Actually it was because I really wanted to use Tuktoyaktuk and doing so gave the Northwest Territories a contribution to the list, and Ontario had already contributed both O (Ontario) and U (Unionville.)

For the lower case letters I replaced the NATO words "Labrador" and "Quebec" (because they're both uppercase letters in my alphabet) with "ladder" and "quarter."
 
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So many mailbox jobs going into Pending tonight.

"I can't access Trim. Can you help me access Trim?"

"Uh, we're going to need a little more information about that." *pend*

"I'm getting an error trying to access Outlook."

"We need to remote access your computer. Please phone us." *pend*

It's been a long week.
 
Actually, many sites are now using drop-down lists for month, day, and year.

This was my thought when I red theprestige's post. Actually what occurred to me first was the relatively simple and not uncommon presentation of three boxes. One of which is labelled "Month" and allows the entry of 2 digits between 0 and 9 inclusive, one labelled "Day" with the same strictures, and one labelled "Year" which allows 4 digits.

It won't prevent a user from inputting the wrong values, but then neither will any of the other alternatives. It will, however, eliminate any confusion about which values are intended for which entries.

The problem, as presented, isn't a user issue. It is a programming one. Alternative date formats should not even be accepted. Allow three sets of numbers, labelled by the programmer, and let the format they are stored in be irrelevant to the user.
 
Since we're discussing "standard" information like dates, how do your systems deal with names?

As an introduction to the complexity of the problem, here are two links:

This one is both shorter and more interesting:

https://www.kalzumeus.com/2010/06/17/falsehoods-programmers-believe-about-names/


This one is from a government, therefore longer, but nonethless useful:

https://www.fbiic.gov/public/2008/nov/Naming_practice_guide_UK_2006.pdf

Slightly off topic, but a Korean colleague recently asked me why so many people in our country have the same names, "there are loads of Ians and Steves"

I did suggest that quite a few Koreans shared his surname.
 
Look up Korean in the second link I posted. You'll find that his observation about personal names doesn't take into account the situation in Korean names.

Oh, yes, he said that there are basically about ten family names (I suppose that's better than surname, but I couldn't think of the appropriate word earlier).
 
Look up Korean in the second link I posted. You'll find that his observation about personal names doesn't take into account the situation in Korean names.
And when you ask how old a Korean is do you get the Korean age or the other age? :)
 
Oh, yes, he said that there are basically about ten family names (I suppose that's better than surname, but I couldn't think of the appropriate word earlier).

Whereas, in Vietnam, everybody's family name is Nguyen.

I don't thinks that is actually true, but Nguyen seems to have a higher frequency than Smith, Jones and Johnson combined in the US.
 
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