Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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*Sigh*

THAT HAVING BEEN SAID.

I just took a call from someone who was confused that her new emails weren't appearing in her Inbox.

I remoted to her computer and changed the sort order to show the newest emails at the top.

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arthwollipot said:
Right, but I think that to describe the situation as us having been "trained" is a bit unfair. To extend your metaphor to possibly beyond its breaking point, as pit crew I'm not expected to know how to drive the car. Some drivers might have that unreasonable expectation, but they still know enough about how to drive a car without the pit crew holding their hand the whole time. There are other drivers on the track, and in my experience they often seek help from those drivers first, before coming to the pit crew. Those who don't are an exception, rather than standard. And this knowledge that they have is enough to get the car around the track, but it may not be enough to know exactly when they need to stop for fuel.

And to end this metaphor on a perfect analogy, sometimes F1 cars crash.
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Yeah, I think we have done it to death now. :D
 
arthwollipot said:
Almost. My point was that it was literally a four-click solution.
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Far to many people, though, think the R-Click is some sort of mysterious and eldritch compact with the Elder Gods for all they use it or are willing to be taught to use it.

And back when I used to be on the service desk it was always a toss up about getting them to use it, first you had to explain where it was and that yes, you could click it. Then, inevitably, for the rest of the call whenever you asked them to click and no matter how many times you emphasised "Unless I say otherwise it's a normal, L-Click" they'd be asking if it was a Left or Right click...
 
It probably means that they learned — or were taught — the bare minimum about how to use a computer, including how to use a mouse, and thereafter have not bothered to learn more on their own.
 
Mongrel said:
Far to many people, though, think the R-Click is some sort of mysterious and eldritch compact with the Elder Gods for all they use it or are willing to be taught to use it.

And back when I used to be on the service desk it was always a toss up about getting them to use it, first you had to explain where it was and that yes, you could click it. Then, inevitably, for the rest of the call whenever you asked them to click and no matter how many times you emphasised "Unless I say otherwise it's a normal, L-Click" they'd be asking if it was a Left or Right click...
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I mouse left-handed, and have the buttons reversed. It was always fun watching someone remote in to that.
 
I'm a trackball user, always fun to see people struggling. Sadly I'm on my last Microsoft Explorer trackball and they don't make them any longer.
 
Darat said:
I'm a trackball user, always fun to see people struggling. Sadly I'm on my last Microsoft Explorer trackball and they don't make them any longer.
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I use logitech track-man and they work fine.

I also keep a mouse plugged into my work-station at work, because the track ball causes heads to implode.

:D

Edited to add correct name and link:

This one
 
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novaphile said:
I use logitech track-man and they work fine.

I also keep a mouse plugged into my work-station at work, because the track ball causes heads to implode.

:D

Edited to add correct name and link:

This one
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I have to use a mouse when I use someone else's computer, it's only fair and right they have to use a trackball if they want to use mine....

Over the years it's really helped people not to use my computers!
 
The problem I had with the split keyboards is that they were based on the idea of writing standard English, not great for programming and the like that needs a lot of non standard touchtyping characters.
 
But what do I know I miss the, pardon the vulgar term, Keyboard Clit pointing devices which is seems are almost universally despised.
 
JoeMorgue said:
But what do I know I miss the, pardon the vulgar term, Keyboard Clit pointing devices which is seems are almost universally despised.
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My new work-issued laptop has one. And it's been a lifesaver. The touchpads on these things are so sensitive that a mosquito fart in the next cubicle will scroll my mouse across three inches of screen.
 
Trebuchet said:
Is that the little rubber eraser thing in the middle that IBM was so fond of?
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Yeah. It was ubiquitous on IBMs, common on Toshiba's and occasionally found here and there for a while, but it's been a long time since I saw one on a new machine.
 
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