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Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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Gad dammit. Once again I am in a position where my job is redefined to include tasks and functions that I didn't sign up for.

T1 agents now provide overflow switchboard assistance. This means taking calls from members of the public. I swore to myself that I would never, ever take calls from the public. Government employees have a Code of Conduct.
 
arthwollipot said:
Gad dammit. Once again I am in a position where my job is redefined to include tasks and functions that I didn't sign up for.

T1 agents now provide overflow switchboard assistance. This means taking calls from members of the public. I swore to myself that I would never, ever take calls from the public. Government employees have a Code of Conduct.
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Seriously, can they change your job description unilaterally without consultation? Your local rep might have something to say about it...
 
Norman Alexander said:
Seriously, can they change your job description unilaterally without consultation? Your local rep might have something to say about it...
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Yeah, they can do that. Switch calls come in on our phone system already and the main switch operators are already part of our section - I just need to be added to another queue. In most peoples' estimation it's a very, very minor change. To me, it's feeling kind of catastrophic right now.

It's fine. I'll be fine.
 
arthwollipot said:
Yeah, they can do that. Switch calls come in on our phone system already and the main switch operators are already part of our section - I just need to be added to another queue. In most peoples' estimation it's a very, very minor change. To me, it's feeling kind of catastrophic right now.

It's fine. I'll be fine.
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Right. Pay-rise it is, then. Added responsibility means a higher grade which is more pay.
 
Norman Alexander said:
Right. Pay-rise it is, then. Added responsibility means a higher grade which is more pay.
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Nope. Then I'd have to re-apply for the job.

Like I said, it really is a tiny, tiny change. Most of the T1s already do it and were hired on that basis. I've been here the longest, so I was hired before the change. Everyone else who was taken on before that has gone. I'm the last one left still functioning under an out-of-date list of responsibilities. I was hoping they'd forgotten about me, and that I'd get an interview and be selected for the T2 position I applied for before they remembered.
 
Wudang said:
It usually means only warnings and no errors on the compile. Well "no" is maybe a little aspirational.
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Several decades ago, I worked as a programmer in an insurance company's actuarial department. The company was big on hiring Arthur Andersen consultants to maintain their core mainframe systems. It became a constant headache for those of us in-house, because those consultants had that exact definition of a successfully completed project, compiled with no errors.
 
arthwollipot said:
Nope. Then I'd have to re-apply for the job.

Like I said, it really is a tiny, tiny change. Most of the T1s already do it and were hired on that basis. I've been here the longest, so I was hired before the change. Everyone else who was taken on before that has gone. I'm the last one left still functioning under an out-of-date list of responsibilities. I was hoping they'd forgotten about me, and that I'd get an interview and be selected for the T2 position I applied for before they remembered.
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It’s still a change in your terms and conditions. What does your contract say?

It might seem unfair on your colleagues, but if you were hired under different terms, then that should be kept to.
 
zooterkin said:
It’s still a change in your terms and conditions. What does your contract say?

It might seem unfair on your colleagues, but if you were hired under different terms, then that should be kept to.
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I'm pretty sure there's a clause somewhere in there mentioning "...and other duties as assigned" or similar. It's not like he's being asked to go put in hours working a crab boat.
 
arthwollipot said:
Yeah, they can do that. Switch calls come in on our phone system already and the main switch operators are already part of our section - I just need to be added to another queue. In most peoples' estimation it's a very, very minor change. To me, it's feeling kind of catastrophic right now.

It's fine. I'll be fine.
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Talk to the Practice Manager / HR Manager.

Explain your reasons (you don't have to tell us).

It may be you need more training of many kinds. (Crisis management, code of conduct, guidelines, strategies, etc.)

And/or you could need to get a medical certificate or letter from a medical professional.

DO NOT wing it and risk stress, error, i.e: the main thing the manager would be able to use to provide resources and time is not to risk losing clients, causing complaints and bad publicity.
 
Oh my word. I just made an older woman very happy.

She was having trouble expressing herself, and didn't have a lot of technical expertise. She was having a problem connecting to RAS on her personal device (so I couldn't use remote access). The problem eventually was resolved by downloading a new version of the Citrix Workspace App from citrix.com.

It was a struggle, and it took half an hour, but she was so happy at the end of it. She was so very happy.
 
Orphia Nay said:
Talk to the Practice Manager / HR Manager.

Explain your reasons (you don't have to tell us).

It may be you need more training of many kinds. (Crisis management, code of conduct, guidelines, strategies, etc.)

And/or you could need to get a medical certificate or letter from a medical professional.

DO NOT wing it and risk stress, error, i.e: the main thing the manager would be able to use to provide resources and time is not to risk losing clients, causing complaints and bad publicity.
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No, it's fine. Really. I appreciate your concern, I really do, but I'm honestly okay now. I just freaked out a bit at the time.

And you never know - I might get the Tier 2 position I applied for which would avoid the entire situation. I should be hearing about that soon.
 
arthwollipot said:
No, it's fine. Really. I appreciate your concern, I really do, but I'm honestly okay now. I just freaked out a bit at the time.

And you never know - I might get the Tier 2 position I applied for which would avoid the entire situation. I should be hearing about that soon.
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Just be certain you're not saying that because you're also a bit afraid of talking to the HR manager.

Glad you helped the lady. :) :thumbsup:
 
Hellbound said:
Just an FYI, most "registry cleaners" will cause more problems than they solve; especially the general purpose ones that will "make your system run faster and better!". There are decent programs for specific things (clean up poorly uninstalled programs, for example, or specific registry errors), and some that do a guided clean (requiring the user to know what should and shouldn't be removed) that can be better, but the automatic ones that do everything for you? I wouldn't touch one if I had to.

ETA: And that wasn't specifically directed at you or anything, just jumped off your post to talk about the topic :D
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Yep. I assumed the concept of a "smart registry cleaner" being bunk would go without saying in this thread.
 
matt blaze
@mattblaze
·
15h

"The three most important things experts understand about software security:

1. Software is unbelievably unreliable and insecure.

2. No, really, you have no idea.

3. It’s actually even worse than that."
 
Orphia Nay said:
matt blaze
@mattblaze
·
15h

"The three most important things experts understand about software security:

1. Software is unbelievably unreliable and insecure.

2. No, really, you have no idea.

3. It’s actually even worse than that."
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And have added one more

And people.. well people what more do.you have to say...
 
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