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Cont: Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 11

I hate PDFs. It's like people don't get that locking down documents so they can't be edited or only edited in certain fields is the whole point but I have users who can't grasp why they can't just rewrite from scratch every PDF they get.

BECAUSE IF THE PERSON ON THE FAR END WANTED YOU TO BE ABLE TO DO THAT THEY WOULDN'T HAVE MADE IT A PDF!
 
JoeMorgue said:
I hate PDFs. It's like people don't get that locking down documents so they can't be edited or only edited in certain fields is the whole point but I have users who can't grasp why they can't just rewrite from scratch every PDF they get.

BECAUSE IF THE PERSON ON THE FAR END WANTED YOU TO BE ABLE TO DO THAT THEY WOULDN'T HAVE MADE IT A PDF!
Click to expand...

Maybe it's wrong of me but I've always regarded PDF outputs as being the equivalent of fastening mittens to the child's coat sleeves: we want you to have this, but we can't trust you not to mess it up and cry.
 
We're still getting fallout from yesterday's Intune **** up. I don't think I've ever walked in on a Friday before and seen a 45 minute wait time on calls. Friday is our least busy day. Our staffing models don't take this kind of thing into account.
 
I may have broken the spacetime continuum. One of my systems is reporting that there are -2 tasks assigned to me. :confused:
 
arthwollipot said:
I may have broken the spacetime continuum. One of my systems is reporting that there are -2 tasks assigned to me. :confused:
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Did it reach its upper limit and roll over? Maybe you really have 10,001 taks waiting for attention....
 
Note we haven't heard from him since he posted that, I suspect we won't hear from arthwollipot until yesterday.
 
"I don't understand why changing it to pull in three thousand times as much data as before would cause it to run slower."

Uh huh. I don't see any utility in responding to that one.
 
TragicMonkey said:
"I don't understand why changing it to pull in three thousand times as much data as before would cause it to run slower."

...snip...
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I agree with them, all it takes is one click to run either report so how can one take so much longer, it just doesn't make sense.
 
arthwollipot said:
So we just had a weird issue. Peoples' USB devices suddenly stopped working. Keyboards, mouses, headsets - all their USB stuff. This appears to affect pretty much everybody on Windows 11, and judging from the way our call volumes spiked, all at the same time.

We now have a fix that involves a gpupdate and Intune sync, but damn that was ******* weird.
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Was it following an OS update? My Mac had a similar issue. It turned out the operating system had tightened security so I had to specifically grant access to certain USB devices or the computer wouldn't connect to them.
 
jeremyp said:
Was it following an OS update? My Mac had a similar issue. It turned out the operating system had tightened security so I had to specifically grant access to certain USB devices or the computer wouldn't connect to them.
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It was something that someone did to the group policy. In the end it was decided not to reverse it, since the InTune synchronisation would resolve it eventually after a while.

And the calls flooded in.
 
//Again this is one of those "Not really IT but generic office" complaints not worthy of its own thread//

This is a weird but... if you have an open plan office that's mostly cubicles and other open work space... put some private places people can go to.

In the main office where the bulk of my work is at only a small handful of very high uppers have an actual private office. The bulk of workers, even supervisors and management, are in a cubicle or a shared office or something similar.

And this leads to the not super common but also not like super not UNcommon case of you turning a corner in a hallway or stepping into an room and stepping right into a discussion that obviously isn't meant for me. I'm not talking anything inappropriate for work I'm talking like minor... "dressing downs" managers are giving subordinates or people on phone having obviously emotional personal phone calls.

It's the "Praise in public, criticize in private" rule in a place that only has areas which are halfway private at best.

It just seems sorta unprofessional to force people to have like minor disciplinary discussions in the hallway or for people to not have a place to do any minor decompression.

And it creates another case "clogs" because sometimes I just want to go to the drink machines and there's two people having basically a performance review in the break or the hallway because neither of them has an office.

Basically don't give your people no privacy and still give them job functions that need it.
 
Norman Alexander said:
Clearly had the wrong test subjects. They probably picked experienced users who would not be overly phased by and capable of dealing with all those fiddly issues you get with a new OS release. They would not be concerned that the Start button is a different colour, and the icons look a bit different, or that Office 365 is a different look to Office 2017, etc.
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Does that mean they go only a few degrees off instead of a full 180? :D
 
JoeMorgue said:
I hate PDFs. It's like people don't get that locking down documents so they can't be edited or only edited in certain fields is the whole point but I have users who can't grasp why they can't just rewrite from scratch every PDF they get.

BECAUSE IF THE PERSON ON THE FAR END WANTED YOU TO BE ABLE TO DO THAT THEY WOULDN'T HAVE MADE IT A PDF!
Click to expand...
They're also awful for anyone using accessibility tools.
 
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