Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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TragicMonkey said:
Dear User: if I send you an email saying "Okay, so this is how we'll proceed. Sound okay?" and then five bullet points, the fourth one is always something I want but you don't. And you'll agree to it because you only read the first two and last bullet points, and respond with "Sounds good!". Now I can do as I think should be done, and if you ever raise an objection I've got it in writing that you agreed to it.
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:thumbsup:
 
JoeMorgue said:
Yeah that's fine in a tech field. I'm in the medical field where "45-60 year old woman who loudly declares they don't know anything about computers more often then they take a breath yet has a job that is 100% done entirely on a computer" is 90% of my user base.

I'm not allowed to fire my users.
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The last time I was involved in an IT merger I used the line to about a dozen users all over the company, none in IT, after they spouted the "not technical" bollocks. They were canned in the first wave, along with the E and F graded IT staff.
 
TragicMonkey said:
Dear User: if I send you an email saying "Okay, so this is how we'll proceed. Sound okay?" and then five bullet points, the fourth one is always something I want but you don't. And you'll agree to it because you only read the first two and last bullet points, and respond with "Sounds good!". Now I can do as I think should be done, and if you ever raise an objection I've got it in writing that you agreed to it.
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That's the most beautiful thing I've ever heard.
 
"i NEED THIS ASAPAS ITIS ONE OFTHE MAIN THINGS i NEED TO WORK"

This is a complete trouble ticket I just got. That's the whole thing. That's all the information I have, presented here exactly as I received it.

It was sent via text to my cell phone, not through the ticketing system (which at this point is mostly symbolic as little as they use it) or even an e-mail. I have no idea who this person is or what their problem is.
 
JoeMorgue said:
"i NEED THIS ASAPAS ITIS ONE OFTHE MAIN THINGS i NEED TO WORK"

This is a complete trouble ticket I just got. That's the whole thing. That's all the information I have, presented here exactly as I received it.

It was sent via text to my cell phone, not through the ticketing system (which at this point is mostly symbolic as little as they use it) or even an e-mail. I have no idea who this person is or what their problem is.
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If they need a gift card be sure you get the right amount.
 
JoeMorgue said:
"i NEED THIS ASAPAS ITIS ONE OFTHE MAIN THINGS i NEED TO WORK"

This is a complete trouble ticket I just got. That's the whole thing. That's all the information I have, presented here exactly as I received it.

It was sent via text to my cell phone, not through the ticketing system (which at this point is mostly symbolic as little as they use it) or even an e-mail. I have no idea who this person is or what their problem is.
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Their caps lock is stuck?
 
ZirconBlue said:
Their caps lock is stuck?
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Actually in a minor amount of possible fairness the user is working remotely from home through an RDS session our setup is horrible about if the Caps lock is on on the local machine but off on the RDS session or vice versa it being super not-clear which is which, it's confused me a few times.
 
"We need to add something to the data extract! ASAP urgent now now now now!"
"Okay, what do you need to add?"
"We don't know yet, we'll have to ask Tracy. Or maybe Margaret? Let's schedule a meeting for next week."
 
I have been asked to look at how well the tens of millions we spend on developing our fearsomely complicated in-house systems are aligned with our corporate strategy.

So far nobody has been able to show me a corporate strategy or an IT strategy.

I know I’m a natural pessimist but I can’t see this ending well.
 
malbui said:
I have been asked to look at how well the tens of millions we spend on developing our fearsomely complicated in-house systems are aligned with our corporate strategy.

So far nobody has been able to show me a corporate strategy or an IT strategy.

I know I’m a natural pessimist but I can’t see this ending well.
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"Meets expectations." You don't need to specify what you expected.
 
I have been asked to look at how well the tens of millions we spend on developing our fearsomely complicated in-house systems are aligned with our corporate strategy.

So far nobody has been able to show me a corporate strategy or an IT strategy.

I know I’m a natural pessimist but I can’t see this ending well.
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The perfect opportunity. The strategy is to improve IT services so the company benefits from increased productivity by raising IT pay and buying all the sexy new servers out there.
 
BowlOfRed said:
Have you asked them what they want the answer to be?
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Well, the CFO despises the CIO and wants him out.

The CIO wants to increase his empire even further.

The CEO wants it to look as though he’s got costs under control without actually having to get involved in any kind of management.

As the CAE I could end up shaping the future of the organisation without actually being allowed to take any decisions at the governance level.
 
malbui said:
Well, the CFO despises the CIO and wants him out.

The CIO wants to increase his empire even further.

The CEO wants it to look as though he’s got costs under control without actually having to get involved in any kind of management.

As the CAE I could end up shaping the future of the organisation without actually being allowed to take any decisions at the governance level.
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The most professional solution would be to Game of Thrones the situation: poison one while framing another, then approach the third and promise to help them in the struggle and betray them as soon as the opportunity arises. Then have your dragon eat people until you are beloved.
 
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