Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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[imgw=640]http://www.internationalskeptics.com/forums/picture.php?albumid=1083&pictureid=13304[/imgw]

Upper right hand side. Between...

The Print Screen Key: Which the Doctors use all the time to add screenshots to patient charts.

The Delete Key: Which the Doctors use all the time to, ya know, delete things.

On the same line as all the function keys.

Above the backspace key.



The exact same size as the other keys, not recessed or otherwise a special or unique button that stands out in anyway.

And yes it literally turns the computer on/off the moment you touch it.

It is the only power button on the machine so it's not like we can disable it/remap it or something.

We ordered 12 of them for newbie physicians, head nurses, and other "higher midlevel" types for a new site we're standing up.

Wow. The one I'm on at the moment has it top right corner, which is fine.
What is that key 2nd from left on the top row? Because the icon on it looks similar to the one I was trying to describe in the fat-finger thread.
 
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To the HP Laptop designer that changed the power button to be a regular keyboard key.

Please, in no uncertain terms, go %$#@! yourself.

Yes, that a that's a massively stupid idea. Putting an otherwise normal button on the keyboard that can seriously affect your current workflow is insane.

Mind you, I hate most laptop keyboard layouts and always use a USB connected keyboard with a standard layout.

As for mitigations, is it possible to tweak Windows so that pressing that button at least pops up a dialogue box? I know Windows has an option for change what the power button does, but the options many be limited to sleep/hibernate/power off. There might be a registry hack or even third party software to help.
 
Also, putting the Insert key four buttons away from the Delete key?? In fact, with the Power Off button right beside the Delete key, where I might normally expect Insert to be, borders on criminal. Boy has HP gone downhill since the days of the 15C and 16C calculators (which, admittedly, was 40 years ago!)
 
HP laptops are made by a third party bulk factory and simply rebadged. As do most laptop vendors. So you can quite possibly find an almost the identical (insane) keyboard layout and functionality in some other brand, just with a different colour scheme and badge.
 
HP laptops are made by a third party bulk factory and simply rebadged. As do most laptop vendors. So you can quite possibly find an almost the identical (insane) keyboard layout and functionality in some other brand, just with a different colour scheme and badge.

That does not appear to be the case. Here's one reference I found among many:

ponfish.com said:
Does HP make its own laptops?

Yes, HP does make its own laptops. However, the company has also been known to license the design and production of laptops from other manufacturers, such as Dell and Lenovo. HP’s laptop lineup currently includes the Spectre x360 series, Envy 15, Aspire 3, and the recently released Chromebook 13.
Where Does HP Build Its Laptops? [ponfish.com]
 
[IMGw=640]http://www.internationalskeptics.com/forums/picture.php?albumid=1083&pictureid=13304[/IMGw]

Upper right hand side. Between...

The Print Screen Key: Which the Doctors use all the time to add screenshots to patient charts.

The Delete Key: Which the Doctors use all the time to, ya know, delete things.

On the same line as all the function keys.

Above the backspace key.

The exact same size as the other keys, not recessed or otherwise a special or unique button that stands out in anyway.

And yes it literally turns the computer on/off the moment you touch it.

It is the only power button on the machine so it's not like we can disable it/remap it or something.

We ordered 12 of them for newbie physicians, head nurses, and other "higher midlevel" types for a new site we're standing up.

Had a quick look and you should be able to alter what it does with a single click i.e. shutdown/sleep/hibernate - at least if it only puts it into sleep mode it will wake up quick and nothing will be lost. But yes that has to be one of the most stupid design decisions I've ever seen on a laptop.
 
[IMGw=640]http://www.internationalskeptics.com/forums/picture.php?albumid=1083&pictureid=13304[/IMGw]

Upper right hand side. Between...

The Print Screen Key: Which the Doctors use all the time to add screenshots to patient charts.

The Delete Key: Which the Doctors use all the time to, ya know, delete things.

On the same line as all the function keys.

Above the backspace key.

The exact same size as the other keys, not recessed or otherwise a special or unique button that stands out in anyway.

And yes it literally turns the computer on/off the moment you touch it.

It is the only power button on the machine so it's not like we can disable it/remap it or something.

We ordered 12 of them for newbie physicians, head nurses, and other "higher midlevel" types for a new site we're standing up.

I’d say you had a case for returning them as unfit for purpose.
 
Had a quick look and you should be able to alter what it does with a single click i.e. shutdown/sleep/hibernate - at least if it only puts it into sleep mode it will wake up quick and nothing will be lost. But yes that has to be one of the most stupid design decisions I've ever seen on a laptop.

I’d say you had a case for returning them as unfit for purpose.

Seconded.

Also kill it with fire.
Thirded. And bury the ashes.
 
Not to mention the design from a few years ago which had another row of keys to the left of those normally at the extreme left. I've got one in at the moment, and the bottom-left key is not CTRL, but a calculator shortcut.
 
Ugh.

I know our IVR system is not unclear. I know that because I recorded all of the voice prompts. What you're hearing when you dial our number is literally my voice. And it is very, very clear. We even have a "for all other IT issues, press 4" prompt and people still come through on the wrong line saying "I couldn't work out what number to press for my IT issue".
 
I was laughing about the power button thing then I realized I have no idea where the power button on my work laptop is. I kid you not it took me ten actual minutes to find it: it's a very slender silver button with a light on it, nestled top left of the keyboard in a groove that appears to be purely aesthetic in purpose. I'd never actually used it, I always power down by telling Windows to shut down, and power on again by hitting the power button on the docking station. It's HP also, but the only issue it has is overheating when the video camera is in use.
 
I was laughing about the power button thing then I realized I have no idea where the power button on my work laptop is. I kid you not it took me ten actual minutes to find it: it's a very slender silver button with a light on it, nestled top left of the keyboard in a groove that appears to be purely aesthetic in purpose. I'd never actually used it, I always power down by telling Windows to shut down, and power on again by hitting the power button on the docking station. It's HP also, but the only issue it has is overheating when the video camera is in use.
What the heck are you filming??!
 
What the heck are you filming??!

On my work laptop? Nothing interesting. My department is required to have our cameras on during Teams meetings, in order to "increase engagement". By which they mean they suspect us of goofing off during calls. But Microsoft Teams seems to be rather hardware-intense and seizes way more of the memory than you'd expect, and when the video is in use the fans kick on high and quite fail to do sufficient cooling: an hour on a video call gets one corner of the laptop significantly hot to the touch. I'm sure it's aging the machine rapidly but it's not my property and not my policy so I'll just have to get new laptops faster than should be necessary.
 
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