Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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I’ve had to send a senior paralegal to Word training because she kept treating Word like a typewriter. I think WordPerfect encouraged this mindset, but Word is so much more powerful.

Too powerful, sometimes. Word has a nasty habit of deciding it know better than me how to format things. I'm sure I do a lot of "bad formatting" just trying to force Word to do what I want.
 
For years it's been my habit to bring all text into Notepad to work on the contents, then paste it into a new Word document for formatting freshly. I don't like to inherit other people's whitespace mistakes.
This. Or use paste as unformatted text into a decently formatted template.
 
Too powerful, sometimes. Word has a nasty habit of deciding it know better than me how to format things. I'm sure I do a lot of "bad formatting" just trying to force Word to do what I want.
That's the common excuse, yes. But Word doesn't do anything without a reason. What seems like "Word decides it knows better" is actually Word being configured in a certain way that produces results that you don't expect. There are ways to reconfigure it. It may require looking a layer deeper than the user is used to.

A few versions ago, I could make Word sing and dance. I still can, largely, but my patience with fixing someone else's mess is finite.
 
With a title like that I have little interest in reading it. MS Office is widely used across government and business and if your job involves documentation in any way, it's a good idea to get used to it, even if your preference is for something different.

Privately, of course, you use whatever you want. Personally I use LibreOffice at home. But I still know how to make Word sing and dance.
 
This isn't a spec, it's a vague aspiration. What are you being paid for if the programmer has to do 99% of the work?
 
This isn't a spec, it's a vague aspiration. What are you being paid for if the programmer has to do 99% of the work?

Another one of the my bug bears, programming shouldn’t be designing*, it should be implementing a design.

*Of course programmers should be “designing” things like the logic used, data structures and so on but that should be in the service of the design of the software not designing the software itself.

Working in the games industry it is still a huge battle to get people to understand how much work is needed upfront before the first line of code is produced. That is if you want a project that you can control and make reasonably accurate(ish) time, resource and budget estimates.
 
ISO 9000. Big bank was supposedly fully compliant but the senior manager in our area kept reorganising our Sharepoint so even finding our doc was difficult.
No one seems capable of creating a document base that is robust and easy to use with good version management.

What seems to happen is numerous documents that don't follow any standard and are scattered in random locations as attachments.
 
No one seems capable of creating a document base that is robust and easy to use with good version management.

What seems to happen is numerous documents that don't follow any standard and are scattered in random locations as attachments.

Because it takes work and discipline and has to be enforced. It is seen, often right at the top as “make work” or something unneeded.
 
It's on the computer. And computers do things "automatically", like organising and making unlimited instant backups, maintaining document versioning, and putting everything in its right place.
 
Because it takes work and discipline and has to be enforced. It is seen, often right at the top as “make work” or something unneeded.

In this case it was seen to be important by the senior manager and so needed the special insight of an impulse-driven control freak ie him. Helped by some numpty deciding to turn off direct links.
IBM Hursley had a great home rolled one based partly ontheir home rolled code version control system. Keyword search was excellent and always found latest version.
 
I managed to convince some users that computers could not read their minds or do stuff they weren't told to do. I described them thus: "Computers do only really simple dumb things, like adding 1 and 1. But they do LOTS of these dumb things really fast. The trick is to tell them which dumb things they must do in the right order to make them look smart to slow people. This is called programming. Get programming wrong and your computer just does lots of dumb things, that's all."
 
I compare computers to surly adolescents.
"Can you take the recycling out?"
Mmph
Later find the recycling sack outside the back door.
"So? You said take it out. It's out. You didn't say to put it in the recycling bin"
 
Well, all of my revisions to the SOP document have been accepted. It's nice to see it acknowledged occasionally that I know what I'm talking about. Helps with the impostor syndrome.
 
Well, all of my revisions to the SOP document have been accepted. It's nice to see it acknowledged occasionally that I know what I'm talking about. Helps with the impostor syndrome.
Good.

Now go find some more of those changes/fixes everyone whines about but nobody does anything about, and fix them too. Get on a roll!
 
When I took the job I was told I'd just have to pull data out of the database, I wasn't warned that several times a year I'd have to explain to people how time works. I'm not a physicist and all of these people make at least twice what I do, why do I get stuck explaining to them that in the past there was more future than there is now?
 
When I took the job I was told I'd just have to pull data out of the database, I wasn't warned that several times a year I'd have to explain to people how time works. I'm not a physicist and all of these people make at least twice what I do, why do I get stuck explaining to them that in the past there was more future than there is now?

Keep a copy of Hawking's A Brief History of Time on your desk with the relevant sections highlighted with sticky notes. When people come to your desk asking you to do impossible things, open the book to the appropriate section and hand it to them. :)
 
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