Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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Filippo Lippi said:
My ticket about my timesheet problem has been updated to state that they "suspect I am hovering over the wrong application."

I am not hovering over the wrong application, and have said so
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“Well, if you’re hovering over the application we provided, it’s definitely not the right one!”

:D


Sent from my volcanic island lair using carrier pigeon.
 
arthwollipot said:
Here's a new one for me. An email where someone refers to their browser as "Internet Edge". Yes, capitalised. :confused:
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Makes sense I guess, they've been having to distinguish between Microsoft Explorer and Microsoft Internet Explorer for a long time.

(Note that people would usually say 'Explorer' and 'Internet Explorer' I've added the MS bit so that readers don't think I'm referring to any of the other things called Explorer)

Quite common where I work, "I can see the folder in Explorer, but I can't see any files"
 
Monday morning and we're onboarding an entirely new agency onto our network. 150ish users in all, all of which are unfamiliar with our environment, procedures, or methods. Fortunately, I'm on VoIP this week so I don't have to deal with the calls.

I just have to deal with tickets like this:

ISSUE:
Clients incoming calls Cisico through Jabber

TROUBLESHOOTING:
Promoted client to reboot Jabber, and then to sign in, issue persists
Advised client o sign out of Cisco finesse, and log back in, Issue persists
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This is real Chronicles of George stuff, here.
 
Dear User: "it's complicated, I'll look into it and let you know" is the support equivalent of "we need to talk". You're not getting your request. I already know it, the function of the delay is to let this realization sink in for you.
 
TragicMonkey said:
Dear User: "it's complicated, I'll look into it and let you know" is the support equivalent of "we need to talk". You're not getting your request. I already know it, the function of the delay is to let this realization sink in for you.
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"That's a tricky request. We will need to evaluate it and talk to your manager about possible cost-center expenses..."
 
How much disk space will we need for this application, theres a spreadsheet provided by the application support.


It comes to about 5GB with a good deal of padding. Hmmm, I'll say 20GB to CYA.


The guy who reviews it says I'll make it 50GB to CYA.


The project manager calls it 100GB, just to CYA.


This is ridiculous, I say.
 
Well, that's the same thing really as when lifts (elevators) have a sign saying "Max capacity 20 people" when you can realistically fit only about 12.
 
arthwollipot said:
Well, that's the same thing really as when lifts (elevators) have a sign saying "Max capacity 20 people" when you can realistically fit only about 12.
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You just have to compress them more :D

On disk space, though, storage is like, the cheapest thing on a new system these days. And it's almost ALWAYS underestimated. I don't have much problem with adding more, unless it's like crazy big.

I dunno if I'd allocate much less than 50GB to anything, so 100 doesn't seem tooo crazy.
 
arthwollipot said:
Well, that's the same thing really as when lifts (elevators) have a sign saying "Max capacity 20 people" when you can realistically fit only about 12.
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In this country they do also have a kg limit, which considering how we are all getting fatter is better than a number of people! Perhaps there should be built in scales in lifts in the future?
 
Dear Coworker: yes, you caught a minor mistake I made in something I did two years ago! Congratulations, you've earned a cookie. What you haven't earned is the right to hunt for more errors and run crowing to my boss when you imagine you've found them. Because after that first error you're not actually finding any: the second thing you found isn't an error, it was intentional to meet the specs which you never read; the third thing isn't an error because the situation you imagine it might be erroneous in can never actually occur; the fourth thing you thought was an error was you misreading the code and mistaking one set of fields for another. I can't wait to see what exciting fifth thing you imagine you'll find. And you will keep on looking because my boss hasn't been excited with your finds so far, even the first one because it was after all a very minor error in a very minor portion of a rather unimportant piece of work. If you imagine you're winning points and I'm losing them you are much mistaken -- you're irritating my boss and making yourself look like you have nothing to do.
 
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