Thanks, Trent. I firmly believe that a calm and fact-based approach is the best way to reach people, and to get them to consider the evidence. I find the ability to remain (outwardly) calm by remembering that letting my rage show on the site would do nothing to further my objective. It would only serve to give Browne's supporters more reason to discount the evidence I present. And, while I try to show both sides of the coin, I make no pretense of being unbiased. The evidence long ago convinced me that Browne is a fraud, or I would not have created the site.
I try to see their emails as opportunities to reach out to them, further supporting the evidence. This makes any frustration easier to take.
I think my "method" is pretty obvious: Present the facts, back them up with sources, and invite the reader to come to their own conclusion.
Prior to creating my Stop Sites, I was far more sarcastic and snarky when discussing purveyors of "woo" and those who support them. When I created the StopKaz site, I chose the calm, fact-driven approach because I felt that a snarky approach would offend the very people I hoped to reach: members of congregations where Kaz had appeared, or would later appear. And, since my ownmother, who I would be showing the site, believed Kaz, I found I could not use the "what kind of idiots could believe this woman's nonsense" approach.
This made me examine other skeptical sites, leading me to wonder "Why do outspoken skeptics so often come across as such jerks?" Their approach seemed to only serve to alienate those who could most benefit from their message, and left the skeptic only "preaching to the choir."
Actually, this "kinder, gentler skeptical approach" had served me well even earlier, when I was the "token skeptic" on a John Edward fan forum. I was pleasantly surprised at the number of "believers" I got to thinking again about Edward, by simply being polite, empathetic, and presenting the skeptical viewpoint in a calm, rational and non-judgemental (towards his fans) manner.
I think you hit it exactly with what I highlighted above. knowing that blowing my top" would be to lose sight of my goal and my focus, keeps me from doing so.
Another large part of what keeps me "even-keeled" is the love and support of my wonderful "Better Half", Susan. Knowing that she once believed inBrowne's and Edward's "psychic powers" (see my "I Married a Woo" thread) helps me to keep a more generous attitude towards Browne supporters.
I hope this has answered your question.
If I may ask ...