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[Continuation] Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 11

Oh, people at work are going to be pissed this week when they try to do what turns out to be a MASSIVE Windows 11 update just before they shut down and go home. It must have taken 90 minutes to download and install and restart. I started sometime after 12:30 am and its now after 02:00. I didn't trust my computer to do everything by itself -- how often have I let something run and then a popup box comes up, halting the process until I respond?
The What's In The Update said something about streamlining File Explorer, which only means they're going to change something that has been standard for years.
Support folks, expect some calls!
 
alfaniner said:
Oh, people at work are going to be pissed this week when they try to do what turns out to be a MASSIVE Windows 11 update just before they shut down and go home. It must have taken 90 minutes to download and install and restart. I started sometime after 12:30 am and its now after 02:00. I didn't trust my computer to do everything by itself -- how often have I let something run and then a popup box comes up, halting the process until I respond?
The What's In The Update said something about streamlining File Explorer, which only means they're going to change something that has been standard for years.
Support folks, expect some calls!
Click to expand...
Microsoft way:

Do you want to install? Yes.
Do you really want to install? Yes.
Do you really, really, want to install? Yes.

Install starts...

Fifteen minutes later:

Do you really, really, really want to install?
 
novaphile said:
Note that they use the same model for printing to a network device.

Do you want to print?
Click to expand...
It's frequently infuriated me that the only thing Windows does without confirmation is shut down. The number of times I've accidentally clicked on that...
 
TragicMonkey said:
It's frequently infuriated me that the only thing Windows does without confirmation is shut down. The number of times I've accidentally clicked on that...
Click to expand...
But just try logging out of Outlook or Hotmail. Click the X, and you get a message "Hang on while we log you out", and then it takes several seconds. What the hell are they doing? It's not like they have to save statuses of all running programs or anything. (Or maybe... they are???)
Just close the ◊◊◊◊◊◊◊ window.
 
alfaniner said:
But just try logging out of Outlook or Hotmail. Click the X, and you get a message "Hang on while we log you out", and then it takes several seconds. What the hell are they doing? It's not like they have to save statuses of all running programs or anything. (Or maybe... they are???)
Just close the ◊◊◊◊◊◊◊ window.
Click to expand...
Microsoft Teams is the worst for this. Possibly just the program itself, possibly because of how my employer configured it, and probably because it has its claws in so much else. But I click "Sign Out" and nothing happens for a very long time. Clicking "Sign Out" again means the window will close in about two minutes...and then reopen again immediately to the "click your account name to reopen" (i.e. useless) screen. Then I have to close that one, too.

And it never ◊◊◊◊◊◊◊ remembers I want the dark setting. I have to change it every. single. time. All the "solutions" offered by Microsoft are "clear the cache". Well, dumbass Microsoft, ain't nobody using Teams unless it's their employer making them, and employers don't let all the employees have admin access to ◊◊◊◊◊◊◊ clear the ◊◊◊◊◊◊◊ cache. Fix the damn setting so it sticks! Argh.
 
I was forced to make a video call with my medical provider on Friday. I begged just to make it a phone call but they insisted it be video. I knew I had lots of problems before with it regardless of what app I was using. It took 45 ◊◊◊◊◊◊◊ minutes, including a call to tech support. The end result, which should have been given in the preparatory email (which I didn't get, and probably didn't specify), was that I had to use Google Chrome (my default is Firefox), and I had to be logged in to Google Chrome. So we only had about 10 minutes on the meeting, which I still think could have been covered in a phone call anyway.
 
alfaniner said:
I was forced to make a video call with my medical provider on Friday. I begged just to make it a phone call but they insisted it be video.
Click to expand...
I suspect that's because a video call can be billed as a "virtual visit" whereas a phone call can't be billed as much, if at all.

(Yes, I'm a cynic. But I also do a lot of work involving healthcare "visit types" which drive billing...)


eta: interesting sidenote: video visits kicked off a lot of confusion starting in 2020 with this simple question: if the patient is in one state, and the provider is across the state line in another state...in which state is the medicine being practiced? Does the provider need a license in both states? The state they're in? Or the state the patient is in? My city is right next to a state border, and we have a lot of doctors who live in the other state but work in this one. But if they're working virtually from their house...? The pandemic fished up a lot of unanticipated issues!
 
TragicMonkey said:
I suspect that's because a video call can be billed as a "virtual visit" whereas a phone call can't be billed as much, if at all.

(Yes, I'm a cynic. But I also do a lot of work involving healthcare "visit types" which drive billing...)


eta: interesting sidenote: video visits kicked off a lot of confusion starting in 2020 with this simple question: if the patient is in one state, and the provider is across the state line in another state...in which state is the medicine being practiced? Does the provider need a license in both states? The state they're in? Or the state the patient is in? My city is right next to a state border, and we have a lot of doctors who live in the other state but work in this one. But if they're working virtually from their house...? The pandemic fished up a lot of unanticipated issues!
Click to expand...
Wouldn't it be easier to have a consistent set of rules for all states nation-wide? Just asking.
 
Norman Alexander said:
Wouldn't it be easier to have a consistent set of rules for all states nation-wide? Just asking.
Click to expand...
I may have been unclear. Medical licenses are per-state. This was simple enough before, because the doctor and patient were in the same place, and it was the state where the doctor has their license. But with the invention of video visits it became possible for the doctor, patient, or both to be located in states other than the one where the doctor has a license. This was a problem right away, but it was the pandemic that really kicked off a vast rise in virtual visits and made it more than just a curious question that crops up rarely.

It's not a question of states agreeing on "rules", it'd be much more than that: it would require states to accept each other's medical licensures. Which would be a much bigger deal than honoring each other's drivers' licenses.

I actually don't know what the answer is to the problem. My employer decided to play it safe and only set up virtual visits where the provider and the patient are both calling from a state where the provider has a license. (The patient actually has to attest to their current location and everything.)

It is fun to imagine the possible scenarios. For instance, astronauts in the ISS. If one had a virtual visit with a doctor, where would the doctor have to be licensed? Where the doctor is calling from? Florida if the call is routed through Cape Canaveral? Whichever state or country the ISS was over at the moment the call started?
 
TragicMonkey said:
It's frequently infuriated me that the only thing Windows does without confirmation is shut down. The number of times I've accidentally clicked on that...
Click to expand...
You can change what the Power buttons do. I have mine to Sleep when I hit it. The only way to Shut Down is to use Start/Power/ShutDown.
 
alfaniner said:
You can change what the Power buttons do. I have mine to Sleep when I hit it. The only way to Shut Down is to use Start/Power/ShutDown.
Click to expand...
The habit of putting the power key in the top right corner lost Dell a large notebook order due to the annoyance of the testers.
 
I've mentioned it before, but my work laptop is an HP and the power button is so discreet it took me minutes to find it the first time. It's a very thin but long button nested in a little recess above the keys. It's lit up when the power is on, but when the power is off and it's not lit up it doesn't really look like a button at all. Very confusing to turn on for the first time. But at least it's not where I could press it accidentally.
 
"I don't see the problem" he says, when I point out that the change he wants will 1) not actually do what he wants it to do, 2) actually do several things he definitely doesn't want it to do, and 3) cause the process in question to bloat well past its permitted time limit -- it would go from running in between 3 and 7 seconds to running between 6 and 14 hours. The maximum time permitted is 20 minutes.
 
TragicMonkey said:
"I don't see the problem" he says, when I point out that the change he wants will 1) not actually do what he wants it to do, 2) actually do several things he definitely doesn't want it to do, and 3) cause the process in question to bloat well past its permitted time limit -- it would go from running in between 3 and 7 seconds to running between 6 and 14 hours. The maximum time permitted is 20 minutes.
Click to expand...
I assume this is all well documented? With your detailed and vehement advice that the change doesn't occur? And, where appropriate, with recordings of your conversations with him?
 
catsmate said:
I assume this is all well documented? With your detailed and vehement advice that the change doesn't occur? And, where appropriate, with recordings of your conversations with him?
Click to expand...
Indeed. I phrased it all very carefully (much more professional than the ranting I do here) and left aaaaaall the decision-making up to other parties.

I'm sort of hoping they'll chose the course I politely suggested "would be unwise"; it's technically fraud if they do that one, so if they tell me to do it I can "express concern" about it to someone higher up their chain. That should trigger some fun and excitement.
 
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