I suppose it's unfair, but this came after almost an hour of non-investigation of the report of water coming in at the bow on the car deck. I don't pretend to know how things are supposed to work on a ship, but my job requires that I monitor security cameras, and personally investigate any report of damage, no matter how trivial. My cameras are a thousand times better than the ones Estonia would have had in 1994, and I still can't rely on them alone to assess structural, plumbing, or other physical damage.
It's great they could get their survival suits on in the required time, and thankfully we have their testimony to shoot down conspiracy nonsense. I just don't understand why nobody physically went to the bow area of the car deck to look for themselves as soon as the report came in. Even if I'm not ordered to do so, if I'm on a ship then it's my butt too, so I'm going to take a look.