Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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I just got off a call with a perfectly lovely fellow who had absolutely no clue. He said that I was very good at my job. I was able to answer all his questions and explain everything in ways he could readily understand. I went the extra mile for this person, because he was pleasant and in a good mood. It was a good call.

I mention it here because in our jobs, and in this thread, we have a tendency to complain and vent. We tend to focus on the bad customers. I think it's important for our outlook and sanity to recognise that occasionally, we get good ones too.
 
arthwollipot said:
I just got off a call with a perfectly lovely fellow who had absolutely no clue. He said that I was very good at my job. I was able to answer all his questions and explain everything in ways he could readily understand. I went the extra mile for this person, because he was pleasant and in a good mood. It was a good call.

I mention it here because in our jobs, and in this thread, we have a tendency to complain and vent. We tend to focus on the bad customers. I think it's important for our outlook and sanity to recognise that occasionally, we get good ones too.
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My best experience with a user was when I was making administrative software for doctors (general practitioners). We were actually partly user owned so we had meetings with the user group twice a year. On one of those meetings I had one of the secretaries who used the system as her main tool for doing her job and who I'd interacted with quite a bit on a feature come up to me and say "You know that button you made (collecting some aggregated data about a patient). That saves me an hour of work a day that I can use on patient-facing stuff. I love that button". That about made my year.
 
erlando said:
My best experience with a user was when I was making administrative software for doctors (general practitioners). We were actually partly user owned so we had meetings with the user group twice a year. On one of those meetings I had one of the secretaries who used the system as her main tool for doing her job and who I'd interacted with quite a bit on a feature come up to me and say "You know that button you made (collecting some aggregated data about a patient). That saves me an hour of work a day that I can use on patient-facing stuff. I love that button". That about made my year.
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Yeah, I've been in a good mood all day, because of that one call.
 
Ah, the joy of trying to work from home when one's internet speed is down to 8 mbps. Finally fixed itself. It was...not fun. I'm still periodically sending emails to myself to make sure they're going to go through.
 
Wudang said:
I debated claiming it's because I have done a little work with realm on Android but honestly I have no clue how that typo crept in. I suck at typing on phones.
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;) You didn't have to explain. I did not ask.

Reilly you did not have to. :duck:
 
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