Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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I just heard the phrase "I don't like Apple computers, they are too complicated" uttered by one of my customers.
 
Currently dealing with a user who is having trouble using RDP to access their PC...from said PC
 
Currently dealing with a user who is having trouble using RDP to access their PC...from said PC


You mean they're trying to use the PC to RDP into itself? That doesn't work. You can do that with VNC servers and clients, but ,though it looks pretty cool, it's not useful (You get an effect much like being between two parallel mirrors, as the PC shows an image of it's display, showing an image of its display ...
 
I just heard the phrase "I don't like Apple computers, they are too complicated" uttered by one of my customers.

Depends what you're used to.
A lot of the "it's so easy to use" is predicated on the assumption that you've used something similar in the past and that the user experience has been improved since then, if you have no baseline of how to use the product then it's just a bunch of shiny icons.
 
Depends what you're used to.
A lot of the "it's so easy to use" is predicated on the assumption that you've used something similar in the past and that the user experience has been improved since then, if you have no baseline of how to use the product then it's just a bunch of shiny icons.
My first experience with a Mac many years ago taught me that sometimes a word is worth a thousand pictures.
 
My first experience with a Mac many years ago taught me that sometimes a word is worth a thousand pictures.
On the other hand, I may have told this story before. When I was in high school in 1986 there were two labs - an IBM lab filled with IBM clones, and a Mac lab filled with 512k and 800k Macintosh computers. Prior to this the only computer I had used regularly was a TRS-80.

One day I walked into the IBM lab, switched on a computer and was presented with this:

A:/_

I had no idea what to do. All the other kids appeared to be next door in the Mac lab. I switched it off again, walked out, went to the Mac lab, sat down and received a smiley face on screen. Someone there kindly copied their boot disk and a game, and I was off and running.

The Macs were a whole pile easier for me to use. I used them extensively over the course of the next two years.
 
On the other hand, I may have told this story before. When I was in high school in 1986 there were two labs - an IBM lab filled with IBM clones, and a Mac lab filled with 512k and 800k Macintosh computers. Prior to this the only computer I had used regularly was a TRS-80.

One day I walked into the IBM lab, switched on a computer and was presented with this:

A:/_

I had no idea what to do. All the other kids appeared to be next door in the Mac lab. I switched it off again, walked out, went to the Mac lab, sat down and received a smiley face on screen. Someone there kindly copied their boot disk and a game, and I was off and running.

The Macs were a whole pile easier for me to use. I used them extensively over the course of the next two years.



I had the opposite experience. In the early 1980s, I was working as an IBM 360 computer operator. One of the administrators left a "thing" in the computer room, with pictures on the screen and captions under the pictures.

There was a keyboard and something else attached to the "thing." So being curious, I started typing and the captions changed. But nothing else happened, so I retyped the original caption, shrugged, and walked away.
 
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I had the opposite experience. In the early 1980s, I was working as an IBM 360 computer operator. One of the administrators left a "thing" in the computer room, with pictures on the screen and captions under the pictures.

There was a keyboard and something else attached to the "thing." So being curious, I started typing and the captions changed. But nothing else happened, so I retyped the original caption, shrugged, and walked away.
A lot of people were baffled by Windows at first, it's really not obvious how to use it when you were seeing it for the first time. Doubly so if no one had told you about double clicking.
 
There's been a long standing rumor/UL in the computer world that Solitare (and before that the color matching game Reversi) were included in early versions of Windows to get users familiar with mouse moving, left and right clicking, clicking and dragging and all that stuff that is so second nature now.
 
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