Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

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arthwollipot said:
I did find a news post on the departmental Intranet about the new system. I don't know - do a lot of people routinely check the Intranet news? I know I don't.
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We use Jive and it's terrible. The important "Be aware" messages get buried under 3 year old posts about the Christmas Meal because that's what people are searching for\clicking on

It's all the bad features of social media smushed together with the bad features of the old intranets
 
I'm just gonna share the entire text of the trouble call I just received.

"Dr. (Redacted) needs help. He dismantled his computer and needs help getting all back together... asap."
 
JoeMorgue said:
I'm just gonna share the entire text of the trouble call I just received.

"Dr. (Redacted) needs help. He dismantled his computer and needs help getting all back together... asap."
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Better order a new one. :D

ETA: It's a good thing I wasn't drinking anything when I read this, because you'd owe me a keyboard if I was.
 
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One thing I've not mentioned about my job yet is that I record the IVR messages, since I have such a mellifluous voice :) . I just got done recording the messages to go up over the holidays. If anyone phones one of four specific Australian Government organisations between the 24th and the 2nd, it'll be my voice they hear.
 
arthwollipot said:
One thing I've not mentioned about my job yet is that I record the IVR messages, since I have such a mellifluous voice :) . I just got done recording the messages to go up over the holidays. If anyone phones one of four specific Australian Government organisations between the 24th and the 2nd, it'll be my voice they hear.
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Great, now I am going to have to phone around all them trying to find your voice LOL
 
Okay one thing I try to stay above as much as possible is office politics.

But Jesus Christ I swear some of these people measure their self worth based on how much stuff they have on their desk. Names have been changed to protect the annoying.

*Unboxing a device at the front desk*
Carol: Hey Joe, what is that?
Me: It's a barcode scanner for the front desk.
Carol: Why is Debra getting a barcode scanner?
Me: Don't know, office manager put a ticket in for her to get a barcode scanner, that's all I know.
Carol: I've been worker here longer than Debra.
Me: That's nice Carol.
Carol: I just don't understand why she's getting one before I am. Also why is her monitor bigger than mine?
Me: I don't know Carol.
Carol: I just think it's funny that Debra is getting all this stuff. I'm going to talk to the office manager about getting a barcode scanner. And a bigger monitor.

At this point I should point out that Carol has at no point prior to this ever mentioned needing or wanting a barcode scanner, the nature of her job has no role for a barcode scanner ("Carol" does patient scheduling, "Debra" does insurance claims and billing).
 
arthwollipot said:
I just overheard a colleague on a call:

"The form you need is the FTP Access Request... FTP. F for Fred, T for Tango... no, F for Fred. F for Foxtrot. FTP. F for Foxtrot. No, F for Freddie..."
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When I worked in tech support (ugh! <shudder> :boggled:) we used to have to use the English (NATO), the German, the Dutch and the French phonetic alphabets. Doesn't do at all to mix up your Charlies, your Cornelises, your Celestines or your Caesars.
 
I've been a tech most of my life, and the two biggest issues almost always arise from different ends of the spectrum: The "we've always done it this way" people, and the "we have to use the bleeding edge latest and greatest" folks.

And when they get into a grunting contest we wind up with Windows Vista systems (yes, that was bleeding edge at one point in history) running Virtual Machines of Windows XP so people can actually access their older programs.
 
ShowMe said:
I've been a tech most of my life, and the two biggest issues almost always arise from different ends of the spectrum: The "we've always done it this way" people, and the "we have to use the bleeding edge latest and greatest" folks.

And when they get into a grunting contest we wind up with Windows Vista systems (yes, that was bleeding edge at one point in history) running Virtual Machines of Windows XP so people can actually access their older programs.
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Cutting age is workable.

Legacy is workable (within a degree.)

"Trying to do cutting age while still maintaining Legacy in a mix and match" is where the nightmares begin.
 
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