The show is uploaded to YouTube - two copies:
https://www.youtube.com/watch?v=uSnL9NsAbtQ
https://www.youtube.com/watch?v=bKVlg73Wh6Q
At 11:33, two of the flight attendants recall how the
purser "tried to discuss" with the alleged suspects in 1st class the issue of the missing in-flight meals, where the problem was, specifically, that "
nothing on our menu in 1st class would gonna let them eat because, she says, everything has meat on it". So the problem was that
the passengers required a vegetarian meal. That was the root cause of the ruckus, and they could have solved it easily without a ruckus by indicating right away that not having a veggie meal would be fine, thank you.
I just don't see how this sort of discussion would have registered at all with the attendants
not assigned to 1st class unless the passengers actually did raise a ruckus initially over the unavailability of their prefered diet.
I notice that the most dramatic account of this interaction comes from Sandy Thorngren, the dark-haired attendant, who was assigned to business class. It is revealed later in the show that she fought long and hard litigations to get the trauma and related illness recognized by her employer, over which she was essentially forced into retirement, so she seems particularly deeply, and negatively, involved emotionally. One might argue that, to give sense to years of ordeal, she desperately needs to convince herself she dealt with actual terrorists.
So while I generally do not give much to eyewitnesses decades after the fact, this one, and the dramatization, come across to me as particularly unreliable.
The purser herself, "Deborah", is quoted as saying far less (at 7:00 min):
"
I had four people board the aircraft in first class. I knew that the people did not eat meat [how? because the people either had this recorded as an extra with their booking, or they told her. /Oy], so I spent a great deal of time trying to get these four people fruit plates."
And then at 11:15 min to 11:33 min:
"
In 1st class, we had a choice of meals, but usually only two fruit plates. So, I was trying to get catering to bring more fruit plates. Trying to do that while people are boarding and getting settled was just a mess. "
Then they cut to the third, economy class, attendant, to fill in for the purser:
"
As the purser was trying to discuss this with the gentleman in the tan suit, he finally said 'it doesn't really matter'"
And then the business class attendant, paraphrases the purser (11:50 min):
"
Our purser was determined that they get food ... they were arguing with her that they didn't wanna eat, they wanted to take off".
The point here is that this story of the purser being agitatedly pressured by the passengers to not delay take-off is NOT told by the purser herself, despite her being interviewed and touching upon the issue of missing some veggie food - it is related, 2nd-hand, by her colleagues. Why would they not tell the purser's own take on that situation?
My take-away is that TMZ simply went with the most dramatic account, but that has a high likelihood of being exaggerated at best, and possibly entirely a false memory, generated at some point well after the incident.