Dear Users… (A thread for Sysadmin, Technical Support, and Help Desk people) Part 10

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jimbob said:
Seems like there is a personality type that is attracted to being around government and feels very entitled.
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On the contrary, 6499 of the customers on our 6500-user network aren't like this. This person is unique - that's why she's got a well-known reputation.

Government employees have a Code of Conduct, persistent non-compliance with which is grounds for disciplinary action, up to and including termination of employment. And as I have said, she has had disciplinary action.

If I wanted to go full arbitration on her, I could. It would be a massive pain in the arse for me, though, so I'm not particularly inclined to do that.
 
I worked at a large organisation with a correspondingly numerous amount of databases. They got a committee together that decided that a new database was needed to collect all this existing data into one place. Yes, what we needed was another, bigger database. What was going to happen next? Not their job.
 
Dear users.

Half of the trouble tickets I get to "install" programs are making shortcuts to websites. There's nothing to install you just can't function unless there's something on your desktop to click to open it.

Having to open a web browser and type a URL in shouldn't be a thing that causes a work stoppage.
 
JoeMorgue said:
Dear users.

Half of the trouble tickets I get to "install" programs are making shortcuts to websites. There's nothing to install you just can't function unless there's something on your desktop to click to open it.

Having to open a web browser and type a URL in shouldn't be a thing that causes a work stoppage.
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Open a what? Is that the internet?

And what's a URL?
 
JoeMorgue said:
Dear users.

Half of the trouble tickets I get to "install" programs are making shortcuts to websites. There's nothing to install you just can't function unless there's something on your desktop to click to open it.

Having to open a web browser and type a URL in shouldn't be a thing that causes a work stoppage.
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Are there no bookmark bars? Are there no Favorites?

Sometimes I think the "desktop" is the worst concept Windows 95 introduced. Start Button and Task Bar, as God intended. Pinning was a superior innovation over Quick Launch. I'll give them that.

And then with windows 8 they went ahead and turned the damned Start button into ANOTHER desktop.

My actual desktop has been kept empty for years and years. It's just my background image.
 
gnome said:
Are there no bookmark bars? Are there no Favorites?

Sometimes I think the "desktop" is the worst concept Windows 95 introduced. Start Button and Task Bar, as God intended. Pinning was a superior innovation over Quick Launch. I'll give them that.

And then with windows 8 they went ahead and turned the damned Start button into ANOTHER desktop.

My actual desktop has been kept empty for years and years. It's just my background image.
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I have already moaned about what happens to users when the 'Desktop' contains anything except shortcuts. The windows profile becomes too large, and it craps over ever application installed on the system.

So many times I was dealing with "Your application is broke." which turned out to be "Nothing will run" which turned out to be "Windows profile has been borked" by saving files to the desktop.
 
gnome said:
Are there no bookmark bars? Are there no Favorites?
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No. You see "they aren't computer people." I know this because they repeat it over and over. That's too complicated for them.

I have users who everything; EVERYTHING has be a single clickable icon on their desktop. Every file, every webpage, every folder. They don't understand file systems or URLs.
 
novaphile said:
I have already moaned about what happens to users when the 'Desktop' contains anything except shortcuts. The windows profile becomes too large, and it craps over ever application installed on the system.

So many times I was dealing with "Your application is broke." which turned out to be "Nothing will run" which turned out to be "Windows profile has been borked" by saving files to the desktop.
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It's worse when profiles roam, and a number of users share one godforsaken PC desktop. Just about ***** itself and burns out the NIC every time they each log in. Then add the top level of your default Outlook client, with tens of thousands of unread and unfiled messages... :eek::boxedin:

The main cause of this is users too ******* lazy to learn and use the filing system. Don't know how use Save As, never heard of File Manager, concept of share drives is entirely lost on them.
 
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JoeMorgue said:
No. You see "they aren't computer people." I know this because they repeat it over and over. That's too complicated for them.

I have users who everything; EVERYTHING has be a single clickable icon on their desktop. Every file, every webpage, every folder. They don't understand file systems or URLs.
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And the company decides to cater to that, and forces dozens of shortcut icons on to absolutely everybody's desktop. Things they never use, would never use, can never use, but don't have permission to delete those damn icons (or they can delete them, but they return the next time they log on).
 
I can't even do that. I have to cater icons to individual users. They also can't have icons for programs/files/folders they don't user on their desktops, it confuses them too much.
 
arthwollipot said:
It should be impossible to hold down a job in this day and age without a basic understanding of how computers work.
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That holds true for most office jobs. I suspect there are still jobs out there that don't require even a basic education in computers. Some I can think of: Pet store clerk. Elevator maintenance (physical, not the control system.) Electric utility linesman. Many positions on a movie set. Logger and lumberjack. Many trades such as baker, cook, electrician, pipefitter, tilesetter, drywall and plaster, etc. Knowing computer might be helpful, but I suspect one could still to the work without owning or using a home computer, tablet, or smartphone.
 
Blue Mountain said:
That holds true for most office jobs. I suspect there are still jobs out there that don't require even a basic education in computers. Some I can think of: Pet store clerk. Elevator maintenance (physical, not the control system.) Electric utility linesman. Many positions on a movie set. Logger and lumberjack. Many trades such as baker, cook, electrician, pipefitter, tilesetter, drywall and plaster, etc. Knowing computer might be helpful, but I suspect one could still to the work without owning or using a home computer, tablet, or smartphone.
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Anyone who runs their own business needs to know. Most of them do.
 
That's all very well and good but I'm talking about people who the entire scope, up and down, back and forth, left to right, is 100% done on a computer.

The come in, sit down at a computer, login to a computer, and every task they do that is part of their job is done on the computer until they clock out for the day. They, in a very real sense of the term, do more of their work "on" a computer then I do, as I'm occasionally running cables or doing hardware fixes or whatnot.

And yet still they loudly and repeatedly declare to God, the Heavens, and anyone else that will listen that they "aren't computer people" a magic spell that allows them both never learn anything about computers and remain afraid of them.

And this is a Windows 10 desktop with commercial software. 99% of them it's just Office, Teams, an Adobe Reader, and a web browser.
 
JoeMorgue said:
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And this is a Windows 10 desktop with commercial software. 99% of them it's just Office, Teams, an Adobe Reader, and a web browser.
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Corrected that for you and put it in your client's terms:



And this is a computer hard disc with stuff on it. 99% of them it's just the typewriter and calculator, the video player and the internet.
 
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