Dear Users... (A thread for Sysadmin, Technical Support, and Help Desk people)

Status
Not open for further replies.
No, no, no you don't understand. If you do it on a computer it's not a fax because that's not how they were taught to fax things when the office opened 40 years ago.
 
quadraginta said:
Did you mean RJ-11?

My (somewhat long-in-the-tooth) printer has one as well. Two, actually. A Line In and an Extension Out. (Also an RJ-45 ethernet connection for hardwired hook-up to LAN)

It is a bit less than useful these days since even though I have two phone lines (well ... three, counting Google Voice) they are both cell phones, and although I'm sure there is probably some way to get an RJ-11 hook-up to them, I am also sure I won't bother.

As has been mentioned up-thread, there are other ways to get a fax sent via computer, or even cell phone which is, of course, also a computer.
Click to expand...

Yes. No wonder the connector did not fit! :o
 
The joys of life on board with your end users all day everyday.

Chilling in a recreation space messaging folks back home.
“I have an interesting problem with my laptop...”
How interesting is it?
 
I have just had the delight of a service desk colleague desperate to close a call
"Do you still have the problem?"
"No I state in the call it's intermittent"
"Can I reset your profile?"
"No, I'm fine at the moment."
"So, I can close the call?"
"No, I need to be able to trust this thing. Me, and at least three colleagues all had similar problems last Thursday."
"Are they still having problems?"
"No, it's an intermittent problem"
 
Lovely. That's just the kind of thing you want. I'd be keen to close that call as well. Here, we'd put it in pending customer, check every three days and close it if it isn't reopened after the second contact.

In other news, though I'm WFH this week I went to the office this morning to get a workstation assessment done. Looks like I'll be getting a new mouse, keyboard AND chair.

It's the chair that I'm really looking forward to. I haven't worked on a Service Desk ever that actually splurged out on decent chairs for the agents.
 
I don't know what key I hit, but it wiped out my last post. It was a long one because I'm being asked to do something impossible. I hate that so much, especially because it's only slightly less work explaining WHY it's impossible than actually doing it anyway.
 
TragicMonkey said:
I don't know what key I hit, but it wiped out my last post. It was a long one because I'm being asked to do something impossible. I hate that so much, especially because it's only slightly less work explaining WHY it's impossible than actually doing it anyway.
Click to expand...

Please raise a ticket, we'll get back to you to ask if you still have the problem, then we'll close the ticket
 
Fun day! Someone just got mad that I can't help them fix a problem they have with a thing I have neither knowledge of nor access to. It's the software equivalent of a chance acquaintance who knows you fix cars in Omaha calling you up to say there's an airplane engine in Mongolia that has trouble, can you pop around to fix it.
 
Mongrel said:
Every place I've worked out that chair would have been swiped before the week was out and replaced with the crappiest chair on the floor
Click to expand...

A couple of jobs ago I was off for a few weeks after surgery and when I came back my entire office had been stripped. All that was left was a dead spider plant and an ancient volume of tax law.
 
malbui said:
A couple of jobs ago I was off for a few weeks after surgery and when I came back my entire office had been stripped. All that was left was a dead spider plant and an ancient volume of tax law.
Click to expand...

I hired a new associate and then was out the day she brought her stuff into the office. The "office" thought it would be funny to move my stuff out of my office and put the new associate in there. In fact, they were right. It was very funny. Especially since she didn't really get it until I came bounding into her office and busted out laughing.

I wanted to let her keep my office, but apparently some of the other associates were pissed so they moved her over the next weekend to the proper office for a new associate. Oh well.
 
malbui said:
A couple of jobs ago I was off for a few weeks after surgery and when I came back my entire office had been stripped. All that was left was a dead spider plant and an ancient volume of tax law.
Click to expand...
Fortunately, the Australian Public Service takes WHS a little more seriously than that. :)

Yet another reason why I have no interest in working in the private sector. Working for government rocks.
 
Got bumped off today’s flights out. It’s been an intense two weeks. Great to have my mind back to think my own thoughts.
 
My performance managing the offshore rollout was described as outstanding in department completion briefing. Feeling proud and drained.
 
Status
Not open for further replies.

Back
Top Bottom